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consumerfocus
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October 10, 2017 at 7:36 am
I am getting a “Nothing In your event que” Error when trying to add a class to the cart.
-I do not have any cache plugins running. The site is rendered via ssl. And I am not entirely sure where to go from there. I am not positive, but the only thing to have changed was an automatic wordpress updated to the newest version. All other plugins are updated and EE was playing nice alongside them until last week.
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Josh
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October 10, 2017 at 8:03 am
Hi there,
If you temporarily deactivate the other WP plugins on the site does the registration form begin to work again?
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consumerfocus
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October 10, 2017 at 8:13 am
No, i just re-tried that. And i get the same issue even with only EE running.
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Josh
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October 10, 2017 at 8:19 am
OK thanks for checking. I can see that the WP theme is loading the jQuery library twice on the web page, which we haven’t seen cause this issue before, but it may be related.
Can you try testing a registration with the theme test drive plugin activated and test driving another WP theme? This way we can rule out any other problems with the theme.
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consumerfocus
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October 10, 2017 at 8:33 am
I just updated the 2016 theme to the current version and tested a submission with that theme activated and got the same error
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consumerfocus
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October 10, 2017 at 8:46 am
2016 being the default wordpress Twentysixteen theme that comes with the wordpress install
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consumerfocus
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October 10, 2017 at 9:09 am
I also have WooCommerce running and that checkout is working fine
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Josh
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October 10, 2017 at 9:17 am
Thanks for checking that.
The next thing to check is whether the transients are getting saved to the options table. You can install the Transients Manager plugin then go to Tools > Transients. Then you’ll click on the “Delete Expired Transients” button. At that point you’ll review the list of transients there. Are there any transients listed there that have a name that starts with ee_ssn_?
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consumerfocus
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October 10, 2017 at 9:24 am
If i delete all expired transients there is nothing in the table.
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Josh
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October 10, 2017 at 9:41 am
That’s a strong indication that something on your site isn’t allowing new transients to be written to the options table, which is probably the reason for the Nothing in your Event Queue error.
It may help to run a repair tables script on the database, specifically the options table. Here’s a link to some information about a plugin that can be used to repair the tables:
https://perishablepress.com/wordpress-plugin-enable-database-tools/
You can also activate WP_DEBUG mode and capture errors to a log file:
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
The log file might show errors when WP tries to write transients to the options table. You can also check with the web host to see if there are errors in the PHP error logs related to saving to the options table. The host can also check to see if there were any changes made to the server in the last week that would affect this. For example if object caching was set up to store and retrieve transients from the object cache that could be a cause of the problem here.
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consumerfocus
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October 10, 2017 at 11:05 am
Repairing the options table seems to have fixed it. Thanks for all the information
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