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Adam McClendon
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January 19, 2017 at 3:33 pm
The events we set up were running perfectly fine, but now we are getting this error anytime someone tries to register:
Nothing in your Event Queue
You need to select at least one event before you can proceed with the registration process.
In addition to this error, on the rare occasion that it actual takes you to the registration form, it is providing an error message.
What do we need to do to correct this? I’m not a programmer. I’m just a dude. I’ve been using event espresso for 2 years and never had problems before, not it won’t work. Need help.
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This topic was modified 7 years, 11 months ago by
 Adam McClendon.
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This topic was modified 4 years, 10 months ago by
 Garth.
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Josh
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January 19, 2017 at 4:11 pm
Hi Adam,
I checked your website and I can see that the Nothing in the Event Queue is being caused by the caching added by the Godaddy Managed Hosting set up. Can you re-send the Redeem a Support token form and include the FTP credentials from your Godaddy Managed Account? If you can do that, we can get everything working again, but we’ll need that access before we do.
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Adam McClendon
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January 19, 2017 at 4:17 pm
Josh, Thanks for the timely reply. A company built our site for us and I’ve reached out to them. I have no idea about the FTP credentials. I don’t even know what that means. Hopefully, I will hear something soon and resubmit the form.
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Josh
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January 19, 2017 at 5:10 pm
Thanks for resending. I’m afraid we can’t connect to the site with those credentials. They seem like they should work, no errors about a wrong password or anything. Instead, the connection times out.
Can the company that built the website verify those credentials and make sure they’re still valid? Along with that, if they can connect to the server, they can delete the object-cache.php file (located in the wp-content folder of your website) and we can take care of the rest.
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Josh
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January 20, 2017 at 6:43 am
Good news! Tony was able to successfully FTP in and remove the object-cache.php file. So that’s done.
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Adam McClendon
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January 20, 2017 at 6:46 am
Great. Quick question. Is this something that will happen again in the future? Will that file be generated again or should we be good from now on?
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Josh
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January 20, 2017 at 6:58 am
It may be generated again, it seems that it had been removed earlier, and probably by the company that built that site. What you could do is check with the company that built the site and see if they can convince the host to not add the cache file back. Maybe they can agree not to add it back if there’s a replacement. We recommend using the WP Super Cache plugin as a replacement.
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