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sbxmedia
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March 26, 2014 at 9:55 am
Good day, having similar issues that I have had in the past. Stuff that is unresolved and still haunting the system.
This was the last time I brought it up. The emails and the SSL parts of the convo are not/no longer the issue https://eventespresso.com/topic/ee-not-tracking-and-not-sending-tickets/
In the past week we have had around 5% of our transactions as “not complete” but in moneris they were billed. Here is a sample of the problem. https://drive.google.com/file/d/0B88qMx4g8kldUGVXbGNRYVE3bmc/edit?usp=sharing
I see no patterns, no odd times for purchase, no massive influx of visitation to the site at that time… I am a bit lost and need to figure out what to check next.
You will also see in the image another oddity where the “amount owing” price does not match the total price of all tickets purchased (even if there are multiple ticket types bought) and that issue occurs for those who have successfully paid as well. It only bills them the correct amount though.
Last, we have EE on 3 sites now. It is an issue that has happened to each site, but with the one in question selling thousands of tickets a month it is obviously a larger administration and financing issue for this one.
Thoughts?
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Josh
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March 27, 2014 at 1:07 pm
Hi Brian,
One place you can look is in the /wp-content/uploads/espresso/logs/moneris_hpp.log file. If the missing transactions are logged there the response code listed there may help explain what’s going on. If the missing transactions are missing from the log as well, it’s likely your server did not receive a transaction response from Moneris.
Here’s a screenshot showing one transaction’s entry in the Moneris Order History and its log entry.
With the incorrect order total from your screenshot: Were any discounts applied to that order or was that a full price order?
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sbxmedia
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April 1, 2014 at 11:50 am
No discounts were applied. Its the full price order. The final amount billed is the same as the price that is listed for the event. The only oddity is that one spot which has a different price. It does that for everyone.
As for the log files. Many of the incomplete or missing tickets say response_order_id = *insertID#here*, & charge_total = 117.00, & total_cost = 117.00, & response_code = 027
So many of our issues come up okay in the log. The only other things I see in the log is some with code 995 and 914 “transaction failed verification, cancelled by cardholder” which doesn’t seem odd and I know that happens.
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Sidney Harrell
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April 8, 2014 at 8:59 am
It may not be the same issue, but we are looking at a MER price total bug in a ticket for 3.1.37. Can you comment out these 2 lines in includes/process-registration/add_attendees_to_db.php? Should be lines 681 and 682:
$event_cost = $_SESSION['espresso_session']['grand_total'];
$event_cost = apply_filters('filter_hook_espresso_cart_grand_total', $event_cost);
It should only affect the price reported on the payment page in some edge cases, but not the price sent to the gateway.
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