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Debbie L
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July 6, 2016 at 5:13 am
Not sending Primary Registrant Successful Payment email
EE Core4.9.2
MANDRILL installed an operating
Email Test plug in : Test email received
EE Email Test : Says there is an error but the test email is received.
A payment is made. The Admin received email but the Primary Registrant does mot.
The “TO” field of Primary registrant shows: [PRIMARY_REGISTRANT_FNAME]
Not sure what else I can do ???
I appreciate any assistance.
‘Thanks
Deb
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Tony
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July 6, 2016 at 5:20 am
Hi Debbie,
[PRIMARY_REGISTRANT_FNAME] parses to the Attendees first name, so its sending the email to a name and not an email.
Change that shortcode to [PRIMARY_REGISTRANT_EMAIL] and retest.
Does the email send?
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Debbie L
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July 6, 2016 at 5:43 am
Retested … Email was not received by Primary Recipiant.. Admin received notofication. Test of email was received at the email I am using for Primary Recipient
In Messages of EE with that mail notice it has the following error message:
“Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (deblamperd@bigpond.com) or “from” address (Bank Of Ideas ) is invalid.”
Any other suggestions ??
Appreciate your help
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Tony
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July 6, 2016 at 6:09 am
What do you have set within the FROM field?
This error:
It is possible the “to” address (deblamperd@bigpond.com) or “from” address (Bank Of Ideas ) is invalid.”
Would suggest its using just the company email and not the email.
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Debbie L
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July 6, 2016 at 6:18 am
From field is:
[CO_FORMATTED_EMAIL]
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Tony
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July 6, 2016 at 8:01 am
Do you have an email address set within Event Espresso -> General Settings -> Your Organization -> Primary Contact Email?
If not set you admin email and the emails should then work.
If you already have one set try chancing [CO_FORMATTED_EMAIL] to [CO_EMAIL] and retest.
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Debbie L
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July 6, 2016 at 6:37 pm
Thanks for your support Tony.
In the end it was the Mandrill API that was the issue. Since becoming a part of Mailchimp we hadn’t verified domain name and hence it had stopped sending emails.
I appreciate your support. A great plug in.
Cheers
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Tony
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July 7, 2016 at 4:25 am
Thanks you for letting me know, I’m glad you found the problem 🙂
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