Support

September 25, 2016 at 5:26 pm

Hello,

The validation uses Javascript to work so if there are errors on the page from another plugin or the current theme, then that could prevent the validation from running.

If you try to submit the registration form in registration checkout without those fields being checked, then do you see the validation activate?

—
Lorenzo

September 26, 2016 at 12:31 pm

Hello,

If you look at a recent registration in Event Espresso –> Registrations and click on a recent registrant, then do you see the contact information in the top right area of the screen?

Note that the address information is not included in the registration emails by default since that information is not collected by default.

If that is the issue, then let us know and we’ll share feedback on how to add it.

—
Lorenzo

September 27, 2016 at 3:02 am

Hi Bob,

I ran a couple of test registrations on your site and the City, State and ZIP fields were all required. You mention the issue is with that information not being included within the email, have you added the shortcodes for those details? (They aren’t included by default)

To confirm, which email template are you referring to?

September 27, 2016 at 2:00 pm

It depends on how you have them setup as by default EE does not include the address info within the emails.

Your registration form is set up to use the ‘Address Info’ question group (which is the correct way to capture the info) but EE does NOT include details from that question group in the emails by default.

Does your admin email contain the other details from that group currently (just not the 3 fields mentioned) or does it currently not show ANY address info in the email?

I can provide further details for the 2 message templates you mentioned but just want to check I’m giving your the right information first.

September 27, 2016 at 2:29 pm

Ok, in that case you can go to:

Event Espresso -> Messages -> Default Message templates -> Registration Approved.

Edit the ‘Event Admin’ context – http://take.ms/0EDj2

Find the ATTENDEE_LIST section – http://take.ms/L7etQd
(If you click the stacked icon on the right you can see all of the available shortcodes for that section)

You can add whichever address fields you need for the registration to that section, where you want the info to display will dictate were you place the shortcodes but here is an example – http://take.ms/Vn56dU

That adds:

<h3>Address Information</h3>
<ul>
<li>[ADDRESS]</li>
<li>[ADDRESS2]</li>
<li>[CITY]</li>
<li>[ADDRESS_STATE]</li>
<li>[COUNTRY]</li>
<li>[ZIP_PC]</li>
</ul>

To the attendee section and outputs all of the details, you can just use the [CITY] and [ADDRESS_STATE]` shortcodes if that’s all you want to display.

Save the template and retest a registration, the details should now come through to the event admin.