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HC4Wb
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June 13, 2021 at 9:00 am
We are receiving the Registration Approved Event Admin email, but we are not receiving the Registration Approved Registrant Email. I check the que and fails and everything was fine. I also tried to resend and I still do not receive it.
Any ideas?
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Tony
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June 14, 2021 at 4:43 am
Hi there,
Apologies but I don’t follow this:
I check the que and fails and everything was fine.
Checked the queue and fails?
I’ll run through the questions I would do for this anyway way so we can start troubleshooting and go from there 🙂
In Event Espresso -> Messages -> Message activity.
Can you see both the Event Admin and Registrant email listed?
Do they both show a green status bar to the left?
Is your site set to send emails via your host’s mail server or are you using an SMTP plugin to send mail via your provider?
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HC4Wb
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June 14, 2021 at 9:29 am
Hello, I can see both the Event Admin and Registrant email listed and according to the EE plugin they went through successfully. I also have the plugin WP Mail Log installed and I can see both email messages were sent successfully.
I did receive the Event Admin Registration Approved Email, but I never received the Registrant Registration Approved Email.
Hosts server sends, seems odd that I can get the Event Admin email, but not the Recipient email?
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HC4Wb
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June 14, 2021 at 11:13 am
Update I think I remember I installed the Wp_Mail_SMTP plugin. Trying that now to see if resolves issue, as we are hosted with GoDaddy- notorious for email issues!
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Seth Shoultes
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June 14, 2021 at 12:01 pm
Thanks for the update. You can also try installing a plugin to log the emails, such as WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/) to log email send attempts from your site.
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HC4Wb
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June 14, 2021 at 3:13 pm
After I installed the plugin Wp_Mail_SMTP and I received all the EE registration emails! GoDaddy is not friendly when it comes to getting emails from wordpress to their servers!
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