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nikkioconnor
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February 14, 2022 at 10:42 am
My client is not receiving the Event Registration Details emails. I have set the email to her email, and installed an email logging plugin. They aren’t getting sent. But when I try sending her the test email, she gets that just fine. And I’m also not sure why I am still receiving these emails. I changed the Primary Contact Email and also the main wp admin email in settings. Why would it still be sending the emails to me?
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Tony
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February 14, 2022 at 10:50 am
Hi there,
I’m a little confused by the above as you state the emails aren’t being sent, but then that you are receiving them rather than the primary contact email?
If you go to Event Espresso -> Messages -> Message activity.
Can you see the ‘missing’ emails listed there?
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The reason you are getting the emails is likely because your admin account is set as the event author and by default, the Registration Approved message uses the Event Author email for the Event Admin email.
There are a couple of ways to fix that, either edit the event and set the author to be the user account for the correct admin.
Or edit the registration approve email so that it uses the Primary Contact email in general settings.
Event Espresso -> Messages -> Default Message Templates -> Registration Approved -> Edit Event Admin: https://monosnap.com/file/DGNyl8YTvuiHyrjTlZDxr9RWn8st8Z
Check the ‘To’ field, does it have something like [EVENT_AUTHOR_EMAIL]?
If so, change that to [CO_EMAIL].
Registration Approved event admin emails triggered from this point on will to to that email set in General Settings.
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nikkioconnor
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February 14, 2022 at 11:17 am
Thanks, I’ll try changing those as you recommend and see if that fixes the issue. Thanks!
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nikkioconnor
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February 14, 2022 at 11:20 am
Yes, the event was set to send to my email as I set up the original event page. I have changed that to my client’s account, so I imagine that will fix that issue! I’ll let you know if it persists, but I don’t think it will! Thank you!
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Tony
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February 14, 2022 at 12:17 pm
You’re most welcome.
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