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sosfirstaid.ca
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February 14, 2023 at 9:37 am
Not receiving emails for registrations
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Tony
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February 14, 2023 at 10:32 am
Hi there,
If you go to Event Espresso -> Messages.
You’ll see a message activity table, can you see the messages listed there?
If so, what colour status bar do they have? (The coloured bar to the left of each message)
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sosfirstaid.ca
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February 14, 2023 at 10:37 am
All green
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sosfirstaid.ca
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February 14, 2023 at 10:39 am
I noticed in the messages for example : Event Espresso – Editing Email Payment Reminder Template (Event Admin Recipient)
The To* field is blank. Could that be the issue and if so.. what is the correct shortcode that goes there. is it just [CO_EMAIL] ?
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Tony
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February 14, 2023 at 10:47 am
All green
If the messages are showing with a green status bar, it means everything on EE’s side worked as expected. The message was correctly trigger, generate and ‘sent’ to your server (to do whatever it is set up to do with emails) without any errors.
This usually means the issue is with the mail server itself, possibly dropping the emails due to spam.
Who is your mail provider?
Event Espresso – Editing Email Payment Reminder Template (Event Admin Recipient)
Thats the Event Admin ‘context’ for the Payment reminder email, it is disabled by default and so is expected to have an empty to field.
The To* field is blank. Could that be the issue and if so.. what is the correct shortcode that goes there. is it just [CO_EMAIL] ?
As the admin, do you want to receive payment reminders each time a user receives one?
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sosfirstaid.ca
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February 14, 2023 at 10:53 am
No but there were may messages where the To* field was blank. when I tried to save and close there was an error as to it being blank. (im assuming is why the asterisk)
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sosfirstaid.ca
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February 14, 2023 at 10:59 am
Mail host is wpengine.
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Tony
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February 14, 2023 at 11:20 am
No but there were may messages where the To* field was blank. when I tried to save and close there was an error as to it being blank. (im assuming is why the asterisk)
You can ignore those, the field is set to required so needs a value to save, we are aware of this issue and will be pushing a fix in the next version of EE.
Mail host is wpengine.
WP Engine host your mail? Generally thats not correct.
Take a look here: https://wpengine.com/support/using-3rd-party-email-provider-send-mail-wordpress/
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