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Dr. Shefali
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September 5, 2022 at 1:17 pm
Please see screenshot https://prnt.sc/9ZOtFwuNa_up
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Dr. Shefali
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September 5, 2022 at 1:46 pm
If that doesn’t work, what is the custom parameter value for the ticket price? We need to track the purchase value for our FB pixel code https://prnt.sc/Wujt1emD84o_
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Tony
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September 6, 2022 at 4:07 am
Hi there,
Please see screenshot https://prnt.sc/9ZOtFwuNa_up
This usually happens when WP_Heartbeat has been disabled on the site, if you are using a plugin to disable heartbeat you’ll need to exclude the Thank you page from the method used to disable it.
If not, it could be your host has it disabled, who hosts the site?
Can you link me to the page so I can take a look? You can mark your reply private so only EE staff can view it.
If that doesn’t work, what is the custom parameter value for the ticket price?
As far as I am aware we don’t have a parameter you can set there.
Which plugin is the above screenshot from?
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Dr. Shefali
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September 6, 2022 at 5:59 am
This reply has been marked as private.
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Tony
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September 6, 2022 at 8:41 am
Thanks for the response. The WordPress Heartbeat Optimization is disabled.
Meaning heartbeat is disabled or is that a plugin?
Can you temporarily enable the Invoice payment method so I can finalize a registration to view this?
Event Espresso -> Payment methods -> Invoice.
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Dr. Shefali
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September 6, 2022 at 9:08 am
It’s disabled https://prnt.sc/DcvymLGihhMO
Invoice activated, please check ASAP as the registration is ongoing, we don’t want this to show to anyone.
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Dr. Shefali
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September 6, 2022 at 9:11 am
This reply has been marked as private.
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Tony
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September 6, 2022 at 9:46 am
It’s disabled https://prnt.sc/DcvymLGihhMO
In my opinion, that setting seems a little misleading
That screenshot shows you are disabling the WP Heartbeat API, not disabling the optimization. Set ‘Site Frontend’ to be Enabled and I’ll test again.
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Dr. Shefali
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September 6, 2022 at 10:01 am
Ok done https://prnt.sc/3i0-FU0_aPw9
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Dr. Shefali
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September 6, 2022 at 10:02 am
it worked now, just tested! thanks much!! appreciate your support.
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