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Not getting Attendee information in emails

Posted: August 21, 2018 at 2:32 am

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shankarpic5k

August 21, 2018 at 2:32 am

Hi Team,

iam not getting attendee information like (first name and last name) instead it is showing primary registrant (first and last name) and in thank you page too after selecting invoice and payment options

please look into this http://sraossinc.net:7071/pic5k/thank-you/?e_reg_url_link=1-b1186e3403a546d27347ca3232c57b24


Tony

  • Support Staff

August 21, 2018 at 4:45 am

Hi there,

That usually means you are not requesting the ‘Personal Information’ question group for additional registrants, it’s the bottom set of question groups in this section – http://take.ms/1CBvc

EE needs to collect the personal information question group for each registrant to create a separate contact for each registration.

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