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Not Compatible with some mobile Devices

Posted: November 19, 2018 at 3:11 am

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cree8ivedesign

November 19, 2018 at 3:11 am

Hello,

When customers are adding things to there basket through some smartphones. The pop up is greying the screen out and not allowing them to continue through to checkout. This is a really worrying feature as customers are then not following through on the transaction. Have you got any solutions for this? Has this happened before?


Tony

  • Support Staff

    •

November 19, 2018 at 7:56 am

Hi there,

Any idea on which mobile devices? I tested on a Samsung Galaxy S8, Nexus 7 and emulated in Chrome but didn’t have any issues.

Have you been able to reproduce this yourself?
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 6 years ago ago

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