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Ieksejo Auditoru Instituts
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October 1, 2015 at 12:29 am
Hello
I have 87 registrations currently. I am trying to export them to CSV. But once export done i get only 79 registrations in export. Event is the same. No filters applied. Any clue?
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Tony
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October 1, 2015 at 4:38 am
Hi there,
If you view the registration list within EE do any of the registration have an Orange ‘TXN Date’ (they will say ‘Abandoned’ under the date)?
Like this – http://take.ms/687Yt
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Ieksejo Auditoru Instituts
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October 2, 2015 at 12:40 am
Hello
I have reviewed all transactions and all of them have either incomplete or complete status. There is no other statuses. I have exported to csv all of them and manually compared with EE. I have identified missing transactions. But when i open them in EE i cannot see anything extraordinary that could be the reason for skipping them.
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Ieksejo Auditoru Instituts
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October 2, 2015 at 2:07 am
Seems that i have found issue. It turns out that if contact is not published, registration for this contact is not exported to CSV. I don’t know how it was possible that some contacts were not published, but once i open them and press publish, export for these transactions works fine
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Lorenzo Orlando Caum
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October 2, 2015 at 12:17 pm
Hi there,
Thanks for sharing your solution. If you don’t mind, we would like to ask a couple questions to see if we can figure out how those registrants became unpublished.
I see that you have the WP User integration on your account.
Were you trying to create new contacts or change the existing contact for an additional registrant that was registered when a primary registrant was registered?
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Lorenzo
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Ieksejo Auditoru Instituts
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October 2, 2015 at 12:58 pm
Most of unpublished users (i guess all of them) are registered users on the site. They had to login in order to register for member price level.
They all have registered in different time, so it can’t be some one-time issue.
I would be happy, but i am not sure how to help you, because users are registering and i don’t know what they are doing in order to get not-published.
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Lorenzo Orlando Caum
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October 2, 2015 at 1:04 pm
Alright, thanks for the additional feedback. If you see this appear again, then please let us know and we’ll look into this further.
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Lorenzo
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Ieksejo Auditoru Instituts
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October 2, 2015 at 2:14 pm
Actually i was able to re-create error for myself for my account. I made a reservation when i was logged in and checked later contact info on registration an there was this:
http://snag.gy/g7SVG.jpg
Once i publish it, all next registrations are working fine. But i don’t have any clue why it is not published by default. Perhaps there is something with matching with existing user in WP. Maybe some script/query do not work properly
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Tony
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October 5, 2015 at 9:58 am
Are you using a membership plugin on the site?
If so do you have that set to use pre-approve or email confirmation?
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Ieksejo Auditoru Instituts
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October 5, 2015 at 11:13 am
What membership plugin you are referring to? Ultimate Membership?
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Josh
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October 5, 2015 at 1:44 pm
Any membership plugin such as S2-Member, MemberPress, Paid Memberships Pro, Restrict Content Pro, or even Ultimate Membership.
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Ieksejo Auditoru Instituts
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October 5, 2015 at 4:34 pm
Currently i am using ultimate membership. When this bug has appeared, ultimate membership was not installed and used. At that time i was using user meta pro, but it is mostly for managing extra fields.
I don’t have any pre-approved registrations or confirmation emails. Registration is closedand and all users are created manually
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Josh
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October 6, 2015 at 12:12 pm
Hi there,
The contact created on date on this screenshot might be a clue:
http://snag.gy/g7SVG.jpg
Is your WP Settings date format set to d.m.Y or m.d.Y?
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Ieksejo Auditoru Instituts
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October 6, 2015 at 2:14 pm
it is d.m.Y
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Lorenzo Orlando Caum
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October 7, 2015 at 8:31 am
Hello again, I’ve run a series of tests using the latest software and each time the contact is immediately published:
http://cl.ly/image/1s452u32451i
Your example shows that they are being added several days into the future. Could you provide us with a list of plugins that you are using on your website please?
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Lorenzo
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Ieksejo Auditoru Instituts
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October 7, 2015 at 10:17 am
I have disabled all plugins except EE and tried to register. Outcome is the same – my user is not getting published after registration.
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Lorenzo Orlando Caum
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October 7, 2015 at 11:03 am
Hi, we have not been able to duplicate this yet. They are published immediately:
http://cl.ly/image/0G043f3m3T2g
Could you tell us more about this comment (e.g. share steps for going through the process below)?
Registration is closedand and all users are created manually
Also, could you post the settings for the wp user integration for this event. It will look like this and appears in the bottom right area of the event editor:
http://cl.ly/image/2q0e133A0c2e
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Lorenzo
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Ieksejo Auditoru Instituts
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October 9, 2015 at 1:54 am
Let’s start with this
I have:
Force Login for registrations? – No
Auto Create users with registrations? – No
Default role for auto-created users: Subscriber
Steps:
Person have 2 options to buy a ticket – member and non-member price.
Member price can be received only if user is logged in to the site.
Issue appeared with user who is member of the site
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Lorenzo Orlando Caum
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October 9, 2015 at 8:44 am
Thanks for the information as I was testing with auto-creation of accounts.
Are you or a team member manually creating a user account and then providing that information to a registrant and then asking them to register?
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Lorenzo
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Ieksejo Auditoru Instituts
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October 9, 2015 at 5:12 pm
We are manually creating users and providing them with access information. Registration of new users is disabled on site.
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Lorenzo Orlando Caum
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October 12, 2015 at 8:44 am
Hi, the contact profile was published already as expected:
http://cl.ly/image/133h2p2f3Q2X
I’m a bit stumped on why there is a delay in publishing on your site. I’m going to ask some team members for feedback.
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Lorenzo
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