Support

November 22, 2019 at 10:31 am

Hi,

There’s no setting to show all transactions. A minor point of clarification: The UI shows Completed, Incomplete, Abandoned. If you want to view the failed transactions from the past 7 days, you can add this to the end of your site’s URL:

wp-admin/admin.php?page=espresso_transactions&action=default&status=failed&return=default

Please note that the transactions that get started but do not progress to the point of completing a registration form are considered Failed transactions (which means they didn’t even progress to “Abandoned”). These are automatically deleted after 7 days.

November 22, 2019 at 2:56 pm

is there a way to…

(a) have the failed transactions show up on the Transactions list or at least have the option available somewhere for me to click and reference easily?

Yes you can add this code to a site functions plugin:

add_filter(
'FHEE__Transactions_Admin_Page___set_list_table_views_default__display_failed_txns_list',
'__return_true'
);

That will add a “Failed Transactions” link to the Transactions page.

Then you can add this to your site functions plugin to change the delay for the junk transaction cleanup to one year:

add_filter(
'FHEE__EEM_Transaction__delete_junk_transactions__time_to_leave_alone'
,
YEAR_IN_SECONDS
);

A word of caution about changing the delay from 1 week to 1 year: Your database might crash at that one year point if many (like thousands or more) junk transactions are in the database when it tries to delete that first run. You might consider changing the delay to 1 month, 3 months, or if not many junk transactions 6 months.

You can add the above code to a functions plugin, this guide outlines how to add a functions plugin.

November 22, 2019 at 5:02 pm

Not exactly and the reason why is because every transaction starts out as a failed transaction. Then they progress on to the next status as each step in the checkout process is completed. So if you were build out a new message type to send out messages for failed transaction, they would have to work out a way to monitor transactions and send a message if they do not progress after a specific amount of time. Currently Event Espresso does not have any of this, so this is something that would need to be custom developed.