Can you re-send the secure form from the Redeem a Support Token page and please be sure to include the FTP information? We’ll need the FTP information so we can investigate further and apply a fix.
One of of differences of Event Espresso 4 is it uses wp-admin/admin-ajax.php to process all registrations, regardless of whether someone is logged in or not.
The trouble that was happening was there was this code in your site’s WordPress theme:
function restrict_admin(){
//if not administrator, kill WordPress execution and provide a message
if ( ! current_user_can( 'manage_options' ) ) {
wp_die( __('You are not allowed to access this part of the site') );
}
}
add_action( 'admin_init', 'restrict_admin', 1 );
The above was in the functions.php file, and was probably put there as part of a misguided attempt at securing the site. Now that it’s been removed, registrations process as expected.
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