Support

Home Forums Event Espresso Premium no valid registation error

no valid registation error

Posted: May 3, 2017 at 12:58 pm

Viewing 5 reply threads


Troy

May 3, 2017 at 12:58 pm

When someone registers we get this message:
An error has occurred:
Your form data could not be applied to any valid registrations.
registration shows up as ‘no recipient’


Troy

May 3, 2017 at 12:59 pm

Second error maybe related to first –

Default message template – inadvertently hit ‘reset templates’ and now all default templates are empty (no text) and wont allow any data to be saved.


Josh

  • Support Staff

May 3, 2017 at 1:24 pm

Hi Troy,

Do you know what action triggers the error they are seeing? e.g. when they select a class, submit a registration form, try to pay for the event?


Troy

May 3, 2017 at 1:27 pm

submit a registration form


Josh

  • Support Staff

May 3, 2017 at 1:31 pm

Hi Troy,

I’m not seeing any errors when I test the registration form on your website.


Josh

  • Support Staff

May 3, 2017 at 2:12 pm

If you continue to get reports of the no valid registration error, that may be a caching problem and you can contact your host to see if they can disable the object caching for this site.

With regards to the message templates, they’ve been restored.

Viewing 5 reply threads

The support post ‘no valid registation error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso