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No Results Found

Posted: August 14, 2018 at 6:43 am

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Jamie Wiener

August 14, 2018 at 6:43 am

When you click through after entering the number of ticketsfor an event the page says:

No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.


Tony

  • Support Staff

August 14, 2018 at 6:56 am

Hi there,

If you go to Event Espresso -> General Settings -> Critical Pages.

Does it show ‘Page Status OK’ and ‘Shortcode OK’ on the first 4 pages, like this – http://take.ms/E8zQZ


Jamie Wiener

August 14, 2018 at 7:14 am

Hi,
The registration checkout page says “Page visibility problem” and the cancel/return page says the same. The transactions and thank you page say the “shortcode is ok.”


Tony

  • Support Staff

August 14, 2018 at 7:37 am

Ok, click the edit link for each of those pages (just below the page titles on the above screenshots) and make sure they are published publicly – http://take.ms/xAtFh


Jamie Wiener

August 14, 2018 at 7:46 am

Hi Tony,
For some reason it says I can’t edit the item because it is in the trash and I need to restore it and try again?


Josh

  • Support Staff

August 14, 2018 at 9:02 am

Yes, you’ll need to restore that page from the trash and then republish the page.

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