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Phillip Krivenko
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June 7, 2013 at 5:45 pm
I sign-up for a VIP support. I purchase the personal license one week ago (Saturday). I sent 3 private messages this last Monday and have received no replies. I was promised 24-48 hours for a response when I signed up for the VIP.
This is going to be a really slow process at this rate. I did email Seth from his welcome email with my complaints. Seth was upset I used his personal email to complain about the non-response I’m getting. The problem is, If I’m not getting a response from my VIP, I have to use this forum. I’m not sure if I should be using this because it is so public. Anyway, I mentioned that the product has the features I want but Im disappointed in the customer service. To me , customer service done well is great marketing, one reason why I switched to Apple.
We have two options, I can continue to be a EE customer , but I may need a developer to help me set it up. I run a Art Studio with classes and have a limited budget. I have a website, for event booking it would be an iframe WordPress offsite page.
If you can direct me to developers who would consider my solution, It would be appreciated. If this is not possible, I know that at the rate this is going (no response in over 4 days), that I cannot use your great product. If this is the case, will you return my investment since the task is too daunting for me to learn in the limited amount of time available.
Just one more thing. During the last 4 days waiting for a reply, I tried to find the answers in your docs and forums. Since you do not have a manual or book, ebook that address beginner and advanced issues in one place, I know I will not have the time to continue with EE. Please advise, Phillip Krivenko http://www.artistwhowine.com
My students, Galleries, Customers may call my cell from 8am to 6pm EDT. You may also, I prefer the un-anoymity of a phone conversation.
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Josh
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June 10, 2013 at 8:04 am
Hi Phillip,
I’m sorry for the confusion. VIP posts in the forums get first priority replies. When you post a new topic in the forums for each of your questions, the support staff will get a notification and will be able to help, which is how we can guarantee that new topics posted in the support forums will get the fastest response. As an aside, when someone sends private messages directly to one of the support staff, the staff member may be away for a few days and other support staff will not see the private messages.
If you’d prefer to keep your account more anonymous I can suggest changing your account’s display name to something more general. You typically will not need to post your site’s URL in the forums because we have that on file.
Going forward, please post a new thread for each of your questions and we will be happy to help answer them.
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