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No Payment Box on checkout

Posted: April 5, 2017 at 9:15 am

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hawkman

April 5, 2017 at 9:15 am

Had a customer call who is using IE and after the phone number field there is a box with some jibberish that is cut off and a pay now button bot no paypal button or the brain tree credit card fields. Looks fine in Chrome. I tried in IE and it loaded fine for me. I have a screen shot I can email you.


Josh

  • Support Staff

April 5, 2017 at 10:23 am

May I ask which version of IE was it?


hawkman

April 5, 2017 at 11:22 am

It was i.e. 11


Josh

  • Support Staff

April 5, 2017 at 6:52 pm

You could try deactivating the reCaptcha option that’s activated in Event Espresso > Registration Forms > Settings. Otherwise the IE users of your site will need to follow this guide:

https://support.google.com/recaptcha/?hl=en#6223838

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