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JohnB
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December 14, 2021 at 5:31 pm
Hi guys,
Had a client register 6 “students” for an event in one transaction.
These came through ok but it appears there is no “payee” record attached to them. The “payee” reports they didn’t receive any emails relating to payments etc
When I look at the registrations, it confirms there is no payee attached to any of them.
I tried to apply a manual payment but this “locked up the system”.
Is there a way to manually create and assign a “payee” record to the registrations?
PS The “attendee” records all appear to be set up OK.
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Tony
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December 14, 2021 at 5:39 pm
Hi there,
Is the ‘Payee’ basically a set of custom questions?
When you say its locked, how?
Can you post a screenshot?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Note you can mark your reply private so on EE staff can view it.
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