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Debbie L
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June 21, 2015 at 4:12 pm
Hi ..
I have installed Expresso and set up three events including a TEST event.
ISSUES:
1. I can’t get any emails to send at all … no notifications, confirmations …. nothing !
2. Payment with PAYPAL shows on REGISTRATIONS and INVOICES shows
only as “payment pending” not as having been paid.
Thanks
http://www.bankofideas.com.au
Events page not yet live until these issues resolved.
Support token paid for and running in conjunction with this forum support.
Cheers
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Debbie L
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June 21, 2015 at 5:52 pm
Just an update. I have resolved the Paypal issue by resetting the Paypal IPN setting that was turned off.
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Lorenzo Orlando Caum
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June 21, 2015 at 8:23 pm
Hi there Debbie, I’m reviewing your support token request and I’ll follow up shortly. This will arrive as a separate email.
Thanks
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Lorenzo
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Debbie L
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June 21, 2015 at 8:37 pm
Hi Lorenzo
Thanks for the reply. While waiting for a reply I have investigated further and have established it is a WP-Mail issue as I downloaded a Check Email plug in.
Since then I have bi-passed WP-mail and using Mandrill as suggested in your forum.
Testing at the moment has shown that this has resolved the issue.
Is there away of getting a refund on the $70 support fee ?
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Debbie L
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June 22, 2015 at 2:23 am
Hi .. An issue with email that I thought was resolved is nearly there …but not yet. All Registrants and Attendees get email …. But I am not receiving the ADMIN Notification emails advising of a booking. Please are you able to assist ?
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Lorenzo Orlando Caum
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June 22, 2015 at 9:49 am
Hi Debbie, please go ahead and reply to your support token email. Once the issue has been corrected, then we can share a summary of the issue here.
Thanks
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Lorenzo
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Debbie L
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June 26, 2015 at 3:46 pm
Hi Lorenzo
Thanks for your reply
Once again I have continued investigation of issue whilst waiting for reply.
I have again resolved the issue ……
I downloaded a Email Log In plug in to track emails on the website which showed that emails were missing proper email credentials, only the name was showing.
I therefore found the Default templates for generated messaged from the site. I found that all the Admin shortcode was missing on the default messages intended for the
Admin of Author email notifications.
I have loaded them manually by using the shortcode provided in the sidebar of that area.
This has now resolved the issue.
Once again I am requesting the refund of the $70 support ticket I have paid due to the fact that I have received no assistance in resolving this matter.
Also that the issue was due to the nature of the missing sender credentials in the templates.
Simply not responding to the emails I have sent does not negate this.
Thanks
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Seth Shoultes
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June 29, 2015 at 11:33 am
Hi Debbie,
Sorry I didn’t see your email sooner. I refunded the support token purchase.
Please let us know if you need anything else.
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Debbie L
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June 29, 2015 at 2:46 pm
Thanks very much Seth.
Its a great plug in and our registration page is now live and taking orders.
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