|
Movie Makers
|
July 14, 2017 at 8:24 am
I’m not getting any email replies within our registration. I have added the plug-in Postmark, but yet nothing. Do you have any other suggestions?
|
|
Josh
|
July 14, 2017 at 8:37 am
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service like Postmark will resolve email delivery issues, but if the problem is happening **before** the email is handed off to Postmark the above troubleshooting steps will help us figure out where the problem is.
|
|
Movie Makers
|
July 14, 2017 at 10:38 am
Thank you. I will look into it. Also on another note: on the confirmation page, we get a weird location “Africa/Abidjan” and I’m not sure how to get rid of it.
Date/Time:
Intermediate/Advanced Acting
September 16, 2017 2:30 pm – November 19, 2017 5:30 pm (Africa/Abidjan)
|
|
Josh
|
July 14, 2017 at 11:07 am
That’s a timezone location displayed there, and it is set in WP > Settings > General with the Select a Timezone option. You will likely need to adjust your event start and end times after changing the timezone to match a timezone’s city near you.
|
|
Movie Makers
|
July 15, 2017 at 5:47 am
So I tried a test with the email and found that they are not getting sent:
“The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (melanie_ridlon@hotmail.com) or “from” address (melanie_ridlon@hotmail.com) is invalid.
The test message was not sent
When we first tested EE a few months ago, although did not go live, I was getting emails so I’m not sure what’s changed.
|
|
Movie Makers
|
July 15, 2017 at 6:46 am
Whatever I did I’m now getting email replies. sorry to keep bothering you but I believe I’m set for now.
|
|
Tony
|
July 17, 2017 at 3:05 am
It’s no bother, we are here to help.
Before closing out this thread I just want to confirm everything is still works as expected for you?
|
