Support

January 22, 2024 at 6:39 am

Hi there,

Can you link me to the event so I can take a look?

Additionally I see quantity: expired.

That usually means your ‘sell until’ date on your ticket has passed.

January 22, 2024 at 2:37 pm

Does each event need a unique time limited to the event ‘ticket’ setup for it?

I’m not sure I understand what you are asking.

The tickets within each individual event have their own start and end dates:

https://monosnap.com/file/RuTsUInZT09pDPcujg00kIbADQyp6J

If you are ask if those need to be set on each ticket within each event, then yes, otherwise EE doesn’t know what to set the values to or the event/ticket.

Do I need to create a single default ticket or a single ticket per event?

Why a default ticket?

Whats the use case you are trying to use this for, I’ll advise how you can set that up within EE.

January 26, 2024 at 6:25 am

So if anyone has purchased a ticket I cannot change the price?

You can change the price, but what Event Espresso will do, is archive the original ticket and create a new ‘copy’ of the ticket at the new price.

The reason for this is the registrations are related to the ticket, if you change the price with existing registrations on a ticket, those registrations would show the new price, rendering any payments made previously now incomplete/overpaid.

Could I transfer them to another event, recreate the event w/ the correct ticket price and then transfer them back?

You can move attendees to another ticket (be it on the same event or another) using the attendee mover add-on:

https://eventespresso.com/product/eea-attendee-mover/

If you need to move a current registration to the new price, you can change the price on the event (creating the archive ticket and the new ticket), then use the attendee mover to move the registrations over to that new ticket.

You don’t need to move them to another event.

I have another event with no tickets purchased and I see the same problem. I think this is the old ticket but I see no way to remove it. Again, this is on a different event without anyone registered to it.

Your ticket selectors are set to display expired tickets.

You can set those not to display in:

Event Espresso -> Events -> Templates.

Look for the ‘Ticket Selector Template Settings’ heading and set ‘Show Expired Tickets?’ to No, then save. That should remove those from view on you events.

January 26, 2024 at 10:46 am

Can you post a screenshot of whatyour looking at, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

January 26, 2024 at 11:25 am

Oh! Sorry, that’s me having a moment.

That was added to help if you have a lot of datetimes, that dropdown is a way of filtering datetimes within the assignments.

You only have 1 Datetime by the looks of it, and that’s displayed already.

But here is an example on an event that has 3 datetimes:

https://monosnap.com/file/ri87G4RqH8jRHFbNYocVMtkKDKEGsS

That section is for you to assign the ticket to Datetimes within the event, if you have multiple datetimes spread across various dates/years the dropdown helps filter to the correct month/year rather than scrolling through them all.

Right now, that Ticket is assigned to the Dec 20th 2024 datetime, is that correct?

January 26, 2024 at 3:22 pm

Yes, but if this is just a single datetime why are you using the dropdown? If there’s only one datetime you don’t need to ‘filter’ datetimes, as there’s only one anyway.

If it looks like this: https://monosnap.com/file/R7bTP4PdK7dfu0aHDwjEwsD7Vtce4u

The datetime is not assigned to the ticket.

If it looks like this:

https://monosnap.com/file/zXi375X9McjcH0drRC7ymtBMfo5lPc

Then the datetime with the green icon is assigned to the ticket.

January 26, 2024 at 6:02 pm

We have documentation here of the new advance editor, perhaps it could be helpful.
https://eventespresso.com/wiki/new-advanced-event-editor/

Btw, do you have recommendation on how we can make the Interface better? is there something in your mind, we can suggest this to our tEEm for consideration.

thanks