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No admin menu and session_start error

Posted: May 31, 2022 at 7:29 am

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Chris Smedley

May 31, 2022 at 7:29 am

I have installed EE but there is no Admin menu an there is the error messsage below.

I can get to some EE settings via the Plugins page btw.

Warning: session_start(): open(/var/cpanel/php/sessions/ea-php72/sess_22e13581a067a5a391fe3bf9fa9f5cc2, O_RDWR) failed:
No such file or directory (2) in /home/thenegmain/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65

Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php72) in /home/thenegmain/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65


Tony

  • Support Staff

May 31, 2022 at 7:48 am

Hi there,

The above session error means there is a problem creating sessions on your server, this is usually due to incorrect permissions set on the server.

I recommend creating a support ticket with your host and provide them with the above error, they should be able to fix this for you.

Side note, based on the error showing php72 I’m guessing your server is running PHP7.2 which is now End Of Life (EOL) see HERE, I would also ask them to switch the PHP version to use PHP7.4 (Event Espresso is not fully compatible with PHP8 at this time).

However, that should not cause an issue with the Admin menu.

To confirm, are you logged into the site as an Administrator?

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