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mreid
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March 13, 2015 at 6:42 am
I logged in this morning and got the following message “You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
I only have this on one domain. Confused.
Thanks
Morag Reid
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Tony
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March 13, 2015 at 6:49 am
Hi Morag,
I’m sorry for the trouble, we have had a few reports of this and are currently investigating the cause.
I have reset your license key.
Please go to Event Espresso -> General Settings.
Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.
You will also receive an email with these instructions.
That will re-assign your license key and remove the notice.
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mreid
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March 13, 2015 at 8:37 am
Hi Tony,
I tried the instructions in the email and it didn’t work
Morag
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Tony
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March 13, 2015 at 10:17 am
Can you double check you are using the key from your account page ending ‘c5bfa’
Check for any whitespace before/after the key.
Your license key is currently not assigned to any domain.
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Lorenzo Orlando Caum
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March 13, 2015 at 10:21 am
Hi Morag, could you try your new support license key ending in fa?
https://eventespresso.com/users/mreid/#account-settings
Thanks
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Lorenzo
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mreid
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March 13, 2015 at 10:55 am
That seems to work. Going to try and update now.
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mreid
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March 13, 2015 at 10:57 am
That seemed to work OK too. Thank you!
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Lorenzo Orlando Caum
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March 13, 2015 at 11:13 am
Thanks for letting us know. Enjoy your weekend Morag!
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Lorenzo
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