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Bryan
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July 7, 2022 at 12:52 pm
Our website is:
https://duluthfolkschool.com/
I installed the latest update to EE this morning (4.9.9.p), and I have since received two calls from people suddenly having troubles with registrations.
1. A person signing up for a waiting list for this class:
https://duluthfolkschool.com/events/sweaters-to-mittens-oct-2022/
received an unusual error message, and when she clicked on the message, it brought her to a page full of HTML:
https://duluthfolkschool.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/scripts/espresso_core.js?ver=4.10.34.p
This does not normally happen.
2. A person tried to register two people for the same class, and when she clicked on the ‘use the same info for the second person’ option, she received this message:’An invalid response was returned from the server while attempting to process your request. Please refresh the page and try again or contact support.”
Refreshing didn’t help.
Any suggestions? It seemed to be working fine until after the latest plugin update.
Thanks!
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Tony
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July 7, 2022 at 2:13 pm
Hi there,
I can reproduce this and have created a ticket for our developers to investigate and fix it asap.
However, as this is preventing your registrations I can send you a link you can use to download a previous version for the time being if that helps?
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Tony
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July 7, 2022 at 2:14 pm
This reply has been marked as private.
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Bryan
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July 7, 2022 at 2:15 pm
Thanks Tony. It seems like single registrations are still coming through okay. It’s only the non-standard stuff that seems to be hiccuping. Based on that do you still think it makes sense to roll back?
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Tony
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July 7, 2022 at 3:00 pm
If the majority of your registrations are working you could keep the current version but it obviously has some issues with the above so personally, I would roll back until we get the update out.
Just to note, we’ve identified the issue with the waitlist registrations and are currently investigating the other issue.
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Bryan
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July 7, 2022 at 3:05 pm
Sounds good. Thanks!
Note: the link above (to the previous version) doesn’t seem to be working. It’s lit up like a hyperlink, but nothing happens when clicked.
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Tony
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July 8, 2022 at 8:07 am
Hmm, apologies, not sure what happened there, the link was completely invalid.
Anyway, it’s fixed now 🙂
Just to note, the above two issues have been fixed and we will likely be releasing an update for it today.
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