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Lawrence Le Lievre
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May 19, 2015 at 3:24 am
I have EE4 installed on polyamerican.org, but I cannot enter the license key. It doesn’t do anything when I enter it -I still get the red key. I think the key needs a reset – could you do this please? Thank you!
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Dean
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May 19, 2015 at 5:21 am
Done. You should get a confirmation email. If that key does not work, please check that there are no empty spaces before or after the key.
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Lawrence Le Lievre
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May 19, 2015 at 11:43 am
Thanks for the reset. I noticed that the latest version of EE4 is 4.6.27, but the auto-update on the plugins page will only update to 4.4.8. Is there a reason why the auto-update is not updating to the most current version?
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Lorenzo Orlando Caum
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May 19, 2015 at 11:47 am
Hi, the update will take you to the latest version. Did you re-save your support license via the general settings page?
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Lorenzo
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Lawrence Le Lievre
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May 19, 2015 at 12:00 pm
Yes I did, and the EE website says that it’s activated properly. DOes the fact that I’m using WordPress multisite have anything to do with it not auto-upgrading to the latest version? Can I just do a manual upgrade?
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Lawrence Le Lievre
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May 19, 2015 at 12:35 pm
Please cancel the above request. I upgraded manually and it solved the problem. Thanks!
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