Support

August 17, 2015 at 4:17 am

Hi Meg,

The Batch Message uses the Newsletter message type so you need to make sure that is active first. Go to Event Espresso > Messages > Settings tab, and check if the Newsletter is in the Email Settings box. If not drag it from the Inactive Message Types box on the right to the Email Settings box, this will activate it.

If you then edit an event and scroll to the bottom there is a Notifications section. You can set up custom messages from there.

August 17, 2015 at 10:19 am

Hi Meg,

You could go to the messages overview screen and then locate the newsletter message type:

http://cl.ly/image/031u1A3l2c41

From here, click on Create custom which will take you to the messages editor for this message type. Make changes here and then save.

Now if you can use this message type as a template when using the batch email option from the registrations page.

If you would like to customize the registration details email, then select the create custom button for the registration approved message type:

http://cl.ly/image/3z083U2y1s1k

Then makes changes, enter a unique name such as ‘custom registration approved for event ABC’ and save changes.

The last step would be to go to a specific event in your event editor and then scroll down to the end of the page and you’ll see the notifications area. Next to registration approved, switch the dropdown to use your custom message type and then save changes to the event via the event editor.

—
Lorenzo

August 18, 2015 at 3:44 am

Hi Meg,

Can you provide further details on what it is you are trying to achieve please?

I get it, but I how do I set up a custom welcome email or custom reminder messages for an event?

A welcome email as in the registration confirmation or another separate email?

Currently ‘Event Reminders’ needed to be done manually through the newsletter feature.

I think there may be some crossed wires with what you are trying to achieve and what we are trying to show you. So if you can provide details of what you would like to achieve we can advise the best way to do that with EE4.

August 18, 2015 at 5:27 am

Its a completely different system than EE3 and allows for much more flexibility although it does take a little getting used to.

Switching recipients doesn’t work as well.

How does it not work?

Switching recipients using this? – http://take.ms/ELCXv

I want to send out welcome email for every new event that is created, but I want a custom welcome email (registration confirmation along with a small welcome note about the event and its whereabouts) to be linked with that specific event.

Ok, so that’s a Registration Approved message.

You’ll need create a custom Registration Approved message template.

Go to Event Espresso -> Messages -> Registration Approved, click ‘Create Custom’ – http://take.ms/a3NKD

When you click that you will create a custom template, assign it a name and description (if needed) – http://take.ms/mApn2

Any changes made on that template only apply to that custom template… note the template itself has 2 ‘contexts‘ Event Admin and Receipient. Each template has its own contexts, changes made to each context are specific to that context as well as the specific template.

So made sure you are editing the correct context, for example including information you need for only the Event Admin within the Event Admin context.

So now you have a custom template, you need to tell you event to use it. Edit the event, scroll down to the bottom and you’ll find the ‘Notifications’ section – http://take.ms/t7Bnv

The registration approved template is an Email template, so click the Email tab, select the custom template from the dropdown and update the event.

(Notice the ‘Create Custom’ and ‘Edit’ buttons there, you can use those to create the custom template from within the event, it’s the same as the button we used above and is specific for each template)

Now when your registrants register onto the event they will be sent that template.

I also want to send out batch messages to the event registrants of a specific event reminding them about the event date is approaching.

That’s done with the newsletter message which is used differently, I’ll move onto that shortly.

Does the Reg Approved custom message template above make sense so far?

August 19, 2015 at 5:12 am

There is no PDF format for the Payment Received message type?
Do you mean to Confirmation Order/Receipt?

Could you add a screenshot of the section your are referring to please?

August 21, 2015 at 6:00 am

I have finished testing registrations using PayPal Pro, the payments worked as expected with our test account.

However I did reproduce the error you mentioned above:

This registration step could not be completed. Please refresh the page and try again.

Although for me this happened on the registration step, not payment and I suspect is caused by the server timing out due to being under load. Are you using shared hosting?

A couple of times I noticed a significant delay in receiving a response from your server. This wasn’t just on the Event Espresso pages but on multiple pages throughout the site (including the home page). This can happen if you server is under high load and can not keep up with all of the requests, which happens very easily on shared hosting and would fit with all of the above reports.

Do you have access to the sites error logs?

September 1, 2015 at 5:45 am

Copying myself in here as I am also having a nightmare sending custom newsletter messages to event attendees. It seems the short codes for any event related details don’t work in this template, which means we can’t really use it to provide any reminder details for the event, such as start time, finish time, location/address, name of event, and any custom meta created.

September 2, 2015 at 9:38 am

Hi Meg, are you saving changes afterwards?

Entering 100 in the field box alone will not make the change unless you save those changes by clicking on the Apply button next to the field:

http://cl.ly/image/39400H2W0V46

—
Lorenzo

September 3, 2015 at 11:04 am

Hi Meg,

I’ve sent you an email.

—
Lorenzo