Support

August 10, 2014 at 9:10 am

I am on round 5 installing EE4, and it is still not live since January…. I thought I was getting good at it.

Not sure if I don’t have a KEY in the development site and that might cause a problem? It is under the same domain.

Page is at http://www.policecombat.com/total/?page_id=1906

Not sure why I have ‘Upcoming Events’ (additional header using theme styles) underneath the standard page header???

Space between events seems to be missing Google Maps, yet all are enabled and is turned on in settings.

Clicking on an event leads to a page where it is not possible to register for an event.

All default pages are in place, all else works except registration which is obviously the most important component.

Using Total theme.

Thank you in advance,

-jed

August 10, 2014 at 4:35 pm

Support Staff

Hi,

You are running an old version of Event Espresso 4 so I would backup and manually update to the current software.

Your events are all upcoming so that is why its showing that heading. You can hide it using this CSS in your child theme’s stylesheet or a plugin like My Custom CSS or Reaktiv CSS builder:

.page-id-1906 .page-header {display:none;}

—
Lorenzo

August 10, 2014 at 9:08 pm

Thank you! Uploaded new version, database ran successfully without errors.

However, main registration page now errors, http://www.policecombat.com/total/?page_id=1906

Event pages still come up without any option to register: http://www.policecombat.com/total/?espresso_events=arrest-and-control-train-the-trainer-little-falls-mn

Thank you for your help!

August 10, 2014 at 9:10 pm

New ‘add to ical’ icon now appears on sidebar widget, however links to homepage…

August 11, 2014 at 2:25 am

Here is the error after upgrade: No configuration section has been provided while attempting to save “_Config”. EE_Config – _verify_config_params – 367

Jackie Blaker

August 11, 2014 at 3:21 am

just to say i currently have the same issue, its a clean install of the latest EE4 though, not an upgrade.

http://acs-tn.dev.maxx-design.co.uk/events/

August 11, 2014 at 3:56 am

Good call Jackie! I owuld set the permissions right for the error log, maybe that will help.

In Espresso Admin, I’m getting this error: “Event Espresso recommends PHP version 5.3.28 or greater in order for everything to operate properly. You are currently running version 5.3.13.
In order to update your version of PHP, you will need to contact your current hosting provider.”…

Even though I’ve upgraded to PHP 5.5 it hasn’t gone away!

http://www.policecombat.com/total/wp-content/

I’m now using PHP Version 5.5.6

August 11, 2014 at 4:02 am

I had no errors in my log since February, this is the entry as of today:

[2014-08-11 02:34:59] Exception Details
Message: The helper file EEH_File could not be located or is not readable due to file permissions. Please ensure that the following filepath(s) are correct: wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php
Code: EE_Registry – _load – 482
File: wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php
Line No: 482
Stack trace:
#0 wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(302): EE_Registry->_load(Array, ‘EEH_’, ‘File’, ‘helper’, Array, false, true, true)
#1 wp-content/plugins/event-espresso-core-reg/core/EE_System.core.php(130): EE_Registry->load_helper(‘File’)
#2 wp-content/plugins/event-espresso-core-reg/core/EE_System.core.php(82): EE_System->__construct()
#3 wp-content/plugins/event-espresso-core-reg/espresso.php(205): EE_System::instance()
#4 wp-settings.php(214): include_once(‘/hermes/bosnawe…’)
#5 wp-config.php(79): require_once(‘/hermes/bosnawe…’)
#6 wp-load.php(29): require_once(‘/hermes/bosnawe…’)
#7 wp-admin/admin-ajax.php(20): require_once(‘/hermes/bosnawe…’)
#8 {main}

This reply was modified 10 years, 3 months ago by Tony. Reason: Removed server details

August 11, 2014 at 4:10 am

All files in helper folder are set to 644, same as my previous version…

August 11, 2014 at 4:48 am

Support Staff

Hi Kevin,

Regarding the PHP notice, once you dismiss the message (button on the bottom right of the message) it should then not display again.

We have created a ticket for the other issue reported and are currently investigating this, I have added a note to the ticket to update this thread with any news.

I can tell you it is not due to the license key not being present.

August 11, 2014 at 4:54 am

Support Staff

Just to confirm if you log into the server via FTP can you see the file ‘EEH_File.helper.php’ within /event-espresso-core-reg/core/helpers/?

August 11, 2014 at 5:16 am

Can’t express my thanks. On Hawaii time and will be here if you need any other info or have instructions for me. Can be reached at jed@jednet.com

August 11, 2014 at 5:17 am

Yes, the file is there, permissions 644, confirmed same with backup folder before upgrade, same permissions

Jackie Blaker

August 11, 2014 at 5:21 am

just to confirm i have the file as well.

August 11, 2014 at 5:44 am

Support Staff

Thank you both. I’ve added extra notes to the ticket for the developers.

I’m unable to reproduce this so will need some feedback from the developers, due to time differences this may take a little time but I just wanted to let you know we are looking into it.

Josh

Support Staff

August 11, 2014 at 3:48 pm

Hi Jed,

Here is the error after upgrade: No configuration section has been provided while attempting to save “_Config”. EE_Config – _verify_config_params – 367

Can you go to edit the page that is throwing the error and re-save the page content?

Jackie Blaker

August 12, 2014 at 1:50 am

…. what happened to the rest of the posts? and whose Jed!?

Also, for my part atleast, resaving the events page has made no difference. the shortcode is in the template file, so its unlikely to be anything database related

August 12, 2014 at 3:00 am

I updated page, with same shortcode that was there before: [ESPRESSO_EVENTS sort=”ASC”], same result… http://www.policecombat.com/total/?page_id=2060

In addition, editing an event, and updating, and hitting ‘view’, content comes up without any registration options: http://www.policecombat.com/total/?espresso_events=l-e-a-d-s-law-enforcement-active-diffusion-strategies-coral-springs-fl

I do not care for the post date or number of comments either.

Josh

Support Staff

August 12, 2014 at 9:03 am

@Jackie, Jed started this thread. I split your follow up into another thread since it turns out that you’re experiencing a different issue (because you are trying to use [ESPRESSO_EVENTS] within a page template). Your thread can be found here:

https://eventespresso.com/topic/do_shortcode-with-espresso_evnets-split-from-need-help-crazyness-going-on/

Josh

Support Staff

August 12, 2014 at 9:05 am

Hi Kevin,

This looks like a permalinks issue. Can you try changing your WP permalinks settings to Post name?

August 12, 2014 at 5:31 pm

Updated permalinks to post name, same issue(s), you can easily see difference in URL’s

August 13, 2014 at 4:32 am

Support Staff

If you now update the page containing the [ESPRESSO_EVENTS] shortcode, does the event list load correctly?

So edit this page – http://www.policecombat.com/total/registration-2/ and just press Update.

I do not care for the post date or number of comments either.

Event Espresso uses your sites theme and injects the event details code into the content. So those 2 sections are actually from you’re sites theme and now Event Espresso.

Regarding the registration options, have you previously moved any of the EE templates into your theme directory?

August 13, 2014 at 6:28 pm

Still same error, understood regarding post date etc. Error still reads No configuration section has been provided while attempting to save “_Config”. EE_Config – _verify_config_params – 367

August 13, 2014 at 6:36 pm

PS I haven’t moved any templates, not sure what templates you are referring to. Courses page still has no registration option. http://www.policecombat.com/total/events/l-e-a-d-s-law-enforcement-active-diffusion-strategies-coral-springs-fl/

August 13, 2014 at 6:50 pm

Scratch all comments…… I disabled wp-commerce and all works perfect… I remembered having this problem a while ago with EE3 (last year actually)… Still, think this conflict should have been addressed by now on your end since wp-commerce is so well used. May try woo-commerce, hope to go smoother, this really boggled the mind. I do have EE4 working ‘fine’ with wp-commerce on current site, http://www.policecombat.com/event-registration-2/

August 13, 2014 at 7:02 pm

Support Staff

This is the WP ecommerce fix that you may be thinking of:

https://eventespresso.com/topic/conflict-with-wp-e-commerce-plugin/#post-83460

—
Lorenzo

August 14, 2014 at 9:44 pm

That didn’t work, however we only have a few products, and Woocommerce seems to play nice so far. Would like to get rid of the duplicate header ‘Upcoming Events’ if you could help point me to that http://www.policecombat.com/total/registration-2/ . Endless thanks for your time and support!

-jed

August 15, 2014 at 2:34 am

Would also like to remove ical button from sidebar widget… no setting in there for that.

August 15, 2014 at 3:25 am

Sorry, thought all was good, now have shortcode only displaying at http://www.policecombat.com/total/registration-checkout/?ee=_register

[ESPRESSO_CHECKOUT]

Admin shows all default pages in the green….

August 15, 2014 at 4:01 am

Another issue, setting number of events to 4 in sidebar is having no effect, is displaying all 7 upcoming…. Really not sure what’s up with this new version???

August 15, 2014 at 2:00 pm

Support Staff

Do any of these issues occur with a default WordPress theme?

—
Lorenzo

August 16, 2014 at 7:56 pm

Yes, registration checkout only shows [ESPRESSO_CHECKOUT] shortcode, and iCal button using 2014 theme…. Only problems we have with new Total theme….

August 16, 2014 at 9:06 pm

Support Staff

Go to the page in WordPress admin –> Pages.

Then delete the registration checkout page and then permanently remove it from the trash.

Then create a new page called registration checkout and add the shortcode below and publish the page:

[ESPRESSO_CHECKOUT]

Then go to the Critical Pages in the General settings area of Event Espresso within the WP dashboard and check that the pages are all showing a status of ok. Then save changes on that screen.

Then re-test the registration checkout page by trying to register for an event.

—
Lorenzo

August 16, 2014 at 9:28 pm

Thanks Lorenzo, that worked!!! Only remaining issues are: Duplicate page header on http://www.policecombat.com/total/registration-2/ , Getting rid of iCal button (looks horrible on 2014 theme even), and Widget Number of Events to Display which doesn’t seem to work.

August 16, 2014 at 9:31 pm

Scratch first entry, going to http://www.policecombat.com/total/events/ looks perfect. other issues remain. This theme is ‘going dark’ as far as background color. I did as instructed and moved espresso_default.css to uploads/espresso, but it doesn’t take. Any ideas?

August 16, 2014 at 9:40 pm

Sorry, since ‘Events’ works, where can I change title to Courses? http://www.policecombat.com/total/events/

August 18, 2014 at 5:50 am

Support Staff

Hi Kevin,

The easiest way to hide the iCal is to hide it with CSS using something like:

input.ee-ical-sbmt {
display: none;
}

We recommend using either the My Custom CSS or Reaktiv CSS Builder plugins to add custom styles such as these.

We also have a guide posted on how to change the events slug here:

https://eventespresso.com/wiki/change-events-cpt-slug/

Does that help?

August 29, 2014 at 6:23 am

Thank you that worked great. Remaining issues:
The side bar widget does not respond to the number of events to limit. Tried setting in php file even, still showing 9 (all) and it is set to 4, taking up side bar space.

In your CSS file espresso-default, it says to copy the file to uploads/espresso. Tried that and it didn’t work. Really wish so much was put into CSS it wreaks havoc especially working with a ‘dark’ theme. There should be a dark version of your css at the very least.

Been 8 months and about to finally launch! Can’t wait!

Endless thanks,

-Jed

August 29, 2014 at 7:08 am

Another minor detail, I did the functions.php fix you gave me above and was able to change Events to Courses URL wise. However when viewing event list the page title still says ‘Events’, same with Venue Detail – ‘Event Location’ instead of ‘Course Location’. Also the breadcrumb reflects Home > Events instead of Home > Courses. I did flush the permalinks.