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carolinadogsports
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February 20, 2024 at 10:10 am
I have purchased a support token but there is no information about how to actually get the support. How do I contact someone??
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Sam
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February 20, 2024 at 11:11 am
Hi Russ,
Once purchased you go to your account page:
https://eventespresso.com/users/carolinadogsports/
Just above your download section will be a section for priority support tokens and a link to redeem your token.
Is that what you are looking for?
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carolinadogsports
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February 20, 2024 at 1:02 pm
I have the token and above it the text below, but when I go to Event Espresso in Word Press all it says is “Your Event Espresso data needs to be updated.” and I can’t get past that to see where the General Settings page. I got the token to help backup the database before I do the update but I’m stuck.
Add your support license key to the General Settings page of Event Espresso through your WordPress dashboard and save changes to enable one-click updates for your website and support from our team.
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Tony
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February 20, 2024 at 2:28 pm
Hi there,
Send over your login credentials using this form:
https://eventespresso.com/send-login-details/
I’ll take a look at this asap for you.
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Tony
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February 20, 2024 at 2:37 pm
Side note – when did you purhcase a support token? I can’t find a support token purchase on your account.
I can see you’ve purchased a support license but that’s not the same as a support token.
Support license: https://eventespresso.com/product/ee4-license-personal/
(Give access to standard support and updates for the plugin(s) selected and plugins over a 12month period)
Support token: https://eventespresso.com/product/premium-support-token/
(Used to provide additional support we do not cover under out ‘standard’ license above)
If there is a missing support token from your account I can ask our sale team to investigate that further.
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carolinadogsports
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February 20, 2024 at 3:04 pm
Ok, I now have the license and the token. Can you see them?
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carolinadogsports
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February 20, 2024 at 3:19 pm
Please let me know what I need to do next.
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Tony
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February 20, 2024 at 3:37 pm
Received your support token request, looking now.
Side note, do you not have FTP credentials? Who is your host? I’ll see if thy have a doc showing where you can find them.
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carolinadogsports
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February 20, 2024 at 6:46 pm
Bluehost
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Rio
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February 20, 2024 at 11:11 pm
You can check their knowledgebase here.
https://www.bluehost.com/help/article/how-to-create-an-ftp-account
if you’re not sure, you can create ticket/chat with their representative.
thanks
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Tony
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February 21, 2024 at 6:53 am
Hi there,
I’ve run through the back process and completed the migration for you.
Your events should now be back up and running, can you please confirm on your end?
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carolinadogsports
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February 22, 2024 at 8:45 am
Thank you!!! I’ll do a little more testing it appears to be working!
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Tony
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February 22, 2024 at 2:45 pm
Awesome, if you do run into any issues just let me know.
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