Support

September 26, 2014 at 2:06 pm

Hi Jonathan –

This is Stephanie, David’s Webmaster. Thank you for the quick response.

The license key field under General Settings > Your Organization is missing. We’re using WordPress Multisite, and upgraded from EE3 to EE4 as instructed, and installed the template add-on, but with the wrong key. What’s the best way to fix the boo-boo in the settings?

Thank you!

September 26, 2014 at 3:35 pm

Hi Lorenzo –

Problem is unresolved after following actions taken:

– On network activating EE4, the license key field displays on the primary home site but it contains my own license key, which we used a year ago, and will not accept David’s.

– After deactivating/deleting previous version of EE4 and installing EE4.4.3 the software is still not accepting David’s newly issued EE4 licence key.

What next?

Thank you –

Stephanie

October 2, 2014 at 10:27 am

Hi Josh –

I’ll try it and report back.

Thanks!

Stephanie

October 7, 2014 at 2:43 pm

Hello –

I’ve reset the license key. What’s the next step?

Thank you –

Stephanie

October 7, 2014 at 4:40 pm

Lorenzo –

The software is still not accepting the new license key. I’ve tried it two ways: delete the old EE3 key (which is my key, not David’s) and Save before entering the new key, and delete the old key and enter the new one, then Save.

What do we need to do to resolve this problem, and the additional issues it’s causing, for the Website owner?

Thank you –

Stephanie

October 7, 2014 at 5:35 pm

Hi Lorenzo –

Understood. But we still need to install the proper license key. That’s what I want to resolve before we move to other questions. What do you suggest?

Stephanie

October 8, 2014 at 5:57 pm

Hi Tony –

No, the field for the license key continues to show the EE3 key for my account instead of the current (reset) EE4 key for David’s account. I can’t delete/save the key or replace it with any other.

On 9/21 I manually uninstalled/deleted the previous EE3 software and installed version 4.4.3 and migrated the data. Up to this point the plugin had worked well, no problems.

Thanks for your help –

Stephanie

October 9, 2014 at 1:31 pm

Josh –

Yes, this is a WP Multisite. The plugin is activated network-wide but is only used on one of the /sites/. (The sites are setup as subdirectories vs subdomains.) Would activating it only on the primary site help avert other unexpected issues?

Thanks –

Stephanie

October 9, 2014 at 6:01 pm

Thank you.