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Omar Paloma
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September 16, 2016 at 7:17 am
Hey EE4 Team,
I am not sure how to solve this problem. I have created a sample event to help me improve my use of EE4 for my event this year (we run only a few events a year).
I have made two registration for a total of 12 tickets. I have had 4 transactions against those two orders. Unfortunately, I have nearly 200 emails regarding those 4 transactions and two registrations. That number increases hourly. Even if some of those messages are because the client and organiser messages are coming to me that is still nearly 100 emails per order.
Help!!
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Josh
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September 16, 2016 at 8:48 am
Hi Omar,
The first thing to do is update to Event Espresso 4.9.12, then you can go into Event Espresso > Messages and check the To and From fields of the messages in the Message Activity Queue. If any of those are missing email address (e.g. there’s a name but no email address) you’ll need to make sure your email templates have a valid short code or email address in the To: and From: fields in the message templates.
A recommendation for what to put in the From field is [CO_EMAIL], then you double check to make sure there’s a valid email address set for Event Espresso > General Settings > Primary Contact Email.
Once that’s all fixed up, you can delete all of the Messages in the Queued for Sending table on the Event Espresso > Messages page.
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Omar Paloma
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September 16, 2016 at 3:57 pm
Hey, Josh.
Thanks for your response. I am not sure how this will solve my issue. I have received nearly 200 emails and more come each hour. Are you saying it could be related to having the wrong email addresses?
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Josh
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September 16, 2016 at 4:03 pm
Yes, or actually more likely, no email address in the From field. Please let me know if the emails continue sending like that *after* you follow the above steps.
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Omar Paloma
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September 17, 2016 at 3:44 am
Thanks Josh,
I have just updated to the last version of ee4. I don’t fully understand the steps to resolve in the message queues. I have two types of messages with no email 1) there are HTML messages which, I understand, only appear as a URL on page and are not actually ‘sent’.
The second is the ‘registration approved’ email. When I check the message I changed the from to [CO_EMAIL] from [CO_FORMATTED_EMAIL] although I understand both are permitted. The Primary registration address should be coming from the form upon registration so I know that those are correct.
Never the less, the ‘Registration Approved’ queued message still shows no email address. Should I delete it from the queue?
So far I haven’t received any new emails but I still have 17 in the queue so I am not sure what to think. Is there something, step by step, that I should do?
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Omar Paloma
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September 19, 2016 at 1:50 am
Sorry. Re-read your last message. I am deleting all in the queue and still troubleshooting.
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Josh
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September 19, 2016 at 9:30 am
You can double check to make sure there’s a valid email address set for Event Espresso > General Settings > Primary Contact Email.
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