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innersource
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May 3, 2017 at 5:58 pm
EE4, version 4.9.37.p
My registrants contact states and provinces are all messed up. I have several from Alabama, Canada (turns out they’re BC), and Nashua, Nebraska instead of New Hampshire. I could go on and on with these kinds of mismatches.
I check the Countries tab in settings and everything looks fine.
Help?
Thanks,
Carrie
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Tony
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May 4, 2017 at 5:22 am
Hi Carrie,
The registrants would select their state during the registration, so I’m not sure I understand the problem.
Have you recently migrated over from EE3?
If you run a registration, select a state on the registration form and finalize, then check the registration details in the admin are they correct?
Can you link me to an event I can use to add a test registration please?
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innersource
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May 4, 2017 at 3:03 pm
Hi Tony,
I started fresh with EE4.
And yes, they choose their state when the register, but somehow in their final contact record, it’s translating it incorrectly. So, I have Alabama, Canada and all other kinds incorrect state in their contact records. I can’t seem to replicate the problem.
Here’s a link:
https://edenenergymedicine.com/upcoming-classes/eemcp-may-2017-year-2-class-5-attending-student-registration/
Thanks,
Carrie
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Josh
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May 5, 2017 at 8:38 am
Hi Carrie,
Can you try moving the Country field so it’s before the State field? There’s actually a feature that will remove options like “Alabama” if they have already selected “Canada” in the Country field. This should help.
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Josh
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May 5, 2017 at 8:40 am
You can move the fields by going to Event Espresso > Registration Forms > Questions Groups > Address Group. You can drag and drop questions to reorder them. Your changes will be updated when you save.
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