Support

April 4, 2019 at 12:30 pm

May I ask do you know if they are logged in to the site each time when they register for an event? If you’re not sure, then is that an optional thing where they could register without logging in to the site before they register for an event?

April 5, 2019 at 11:05 am

Hi there,

It shouldn’t be related to the number of events they are registered onto.

Which template are you using with my events?

Is it just the default [ESPRESSO_MY_EVENTS] shortcode?

If you go to Event Espresso -> Registration Form -> User Integration Settings

What is the ‘Always sync contact information with WP user profile?’ option set to?

April 8, 2019 at 6:56 am

Speaking to one member they had a couple of registrations in there but not some other which I confirmed they had registered for.

Where they the primary registrant on those ‘missing’ events?

A few days later the event was showing but the others weren’t.

This is odd, I’m not sure why days would affect the output of My Events, any caching enabled?

Is there a limit to the number of events shown?

There’s a default per page limit of 100, with pagination at the bottom that will display each group of 100.

For example on one of my test sites, it shows I have registrations on 268 events, so I get 3 pages – https://monosnap.com/file/b83QFZcpsTgBf5s3yH8pLpQOeta1vv

I have a lot more registrations than 268 but as the default list is EVENT base you get a list of events and then within each event a list of registrations.

You can change that limit per page using the per_page attribute.

If your getting registrations from users not showing up in the my events section it likely means that somehow the registration isn’t linked to the users EE_Contact record.

However, that also doesn’t make sense if registrations the were missing one day show up on the next.

If you view a registration that does NOT show up in a users my event section, edit the contact for that registration (You can click THIS icon on the registration list).

From there do you see the ‘WordPress User Profile link shown here:

https://monosnap.com/file/LK0hMR5syWpSdxMkiSVtAGNglGebFY

If so, click that, does it go to the correct user account?

April 10, 2019 at 8:16 am

No, there’s no setting for it as those are included by default, however, in one of your older threads:

https://eventespresso.com/topic/how-to-hide-past-events-on-the-my-events-shortcode/

You’ve customized the output so it removes expired events and if you are using the code Josh provided HERE, that’s telling the template to skip any event with a status other than upcoming, which will include sold out events.

if ( $event->get_active_status() != 'DTU' ) { return; }

In English, “if the event does not have a status of ‘DTU’ (DateTime Upcoming), return nothing”.

Sold out events will have a status of ‘DTS’ so the above will skip the event.

To allow only upcoming and sold out events, try:

$allowed_statuses = array(
    EE_Datetime::upcoming,
    EE_Datetime::sold_out,
);
if (! in_array($event->get_active_status(), $allowed_statuses)) {
    return;
}

The EE_Datetime::upcoming and EE_Datetime::sold_out pulls whatever value we use for upcoming and sold_out so in the future if we ever change those (although unlikely), the above should continue to work.

April 10, 2019 at 8:54 am

That code above would have gone into loop-espresso_my_events-event_section.template.php.

The code I’ve suggest above, would replace the code in content-espresso_my_events-event_section.template.php.