Support

November 18, 2016 at 1:23 pm

Hi there,

When you added the code from the above thread did you do that in visual or text mode?

You need to use text mode for it to work.

November 18, 2016 at 1:49 pm

Can you post a link to a ticket I can view?

November 18, 2016 at 2:15 pm

This section of code is not loading on the tickets:

<style>
@media print{.newpage {page-break-before:always}}
</style>

Did you add that to the ticket template? – http://take.ms/IhjYL

Your using .pagebreak so your code would actually be:

<style>
@media print{.pagebreak {page-break-before:always}}
</style>

• This reply was modified 7 years, 10 months ago by Tony. Reason: CSS formatting

November 18, 2016 at 2:43 pm

Hmm, strange.

There are some differences in the template to my ticket html output.

Can you add another class to the pagebreak div, for example:

<div class="pagebreak testing"></div>

November 18, 2016 at 2:57 pm

Are you loading a custom ticket template on that event?

My tickets still do not load with the ‘testing’ class on that div so it looks like the template your editing is not the template for that event.

November 18, 2016 at 3:13 pm

Can you send me login details so I can view this please?

You can use this form: https://eventespresso.com/send-login-details/

November 18, 2016 at 5:41 pm

I updated the default message templates

My tickets now include the code and separate the tickets onto individual pages.

Are you going into Romeo & Juliet Show Tickets?

No, as I’m not registered onto that event it seems.

In order to receive the tickets I needed my registration to be approved, so I used these tickets – http://take.ms/aH7rD

As those tickets are ‘free’ the registration is approved and the tickets sent.

Looking at the registrations in the admin those tickets apply to Romeo & Juliet event – http://take.ms/Sw3KB

November 18, 2016 at 6:58 pm

The tickets for that event also work for me, do they not for you?

It shouldn’t matter which event it is for as long as the template selected for that event has the code changes mentioned above. You’ve now added the above to the ‘global’ template which means your events will use that by default, the event your now asking about has a custom template selected, as long as that template has the code above it should work.

November 21, 2016 at 7:08 am

Yes, when I use the browser print function each ticket shows up on a separate page.

Is that still not happening for you?

November 21, 2016 at 8:22 am

It looks like you have removed my registration so I cant view the tickets any longer, can you send me the URL for the tickets you are viewing please.

If you prefer not to post that on the forum you can send the link to support[at]eventespresso.com

November 22, 2016 at 10:28 am

This was resolved earlier but I will add some notes here for future readers.

The problem above was cause by previewing the ticketing email within the message activity log and then attempting to print the tickets from there, like this – http://take.ms/gImwX

That preview is an iframe within the page, so printing that page prints the whole section, not the tickets, and will not work as expected.

Rather than printing from that view you need to view the tickets directly within the browser. You can right click on the ‘Print your tickets’ link and copy the address, then open that up in a new tab to view the tickets the same way your users would.

Printing from that page works in the same way it would for your users.