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mminten
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March 19, 2013 at 4:30 pm
I had a customer come to our site today and register 3 teams in a row. The only difference in registration was from a custom question (Team grade). He first registered a 7th grade team and clicked confirm registration, then went back to the page with the events list through the navigation menu, clicked to register for the event again and registered an 8th grade team. He received 2 confirmation emails. The one for the 8th grade team worked but the one for the 7th grade team did not. It just takes him to a blank Thank You page: http://www.jamonit.org/?page_id=6&r_id=6-5148e124b8679
I had him register again after waiting 15 minutes and there was no problem.
Is there a reason that he can’t register successively? We need to have this option because many coaches register multiple grades at once (sometimes 4 or 5 teams). We need to keep these teams separate so we can’t use the group registration option.
Thanks, Matt
P.S – I am using Version 3.1.30.7P
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Dean
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March 20, 2013 at 6:18 am
Hello Matt,
There should be no problem with successive registrations. Did the 7th grade team get added to the admin dashboard/database?
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mminten
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March 20, 2013 at 9:00 am
Yeah, I thought it was strange to. The customer actually tried to register 3 teams originally (about 5 days ago). He registered a 8th, 7th, and 6th grade team in that order. Only the 6th grade team went through. The other 2 got confirmation emails that did the same thing as the link above, go to a blank thank you page.
The second time around was yesterday when I talked to him while he did it. Same problem occurred, the first one didn’t work and the second one did.
None of them were in the database until he tried to register them sometime later.
I find it odd that the confirmation emails get sent but the data doesn’t go into the database.
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Chris Reynolds
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March 20, 2013 at 12:34 pm
It’s possible the session data isn’t clearing after the registration completes, so when he goes back again, the system thinks he’s just continuing the last registration (which would be why the last successive try works, but the first one doesn’t). Usually, when you hit the transactions page from the gateway, a function is triggered that clears the session data so you can go through the process again. It sounds like this might not be happening. Do you have any caching plugins active on your site?
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mminten
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March 20, 2013 at 5:57 pm
No but I do have a plugin for Complete Central Backup. Would that affect it?
I also have a memory limit warning when I go to System Status for EE:
WP Memory Limit 32MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
Could that be it?
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mminten
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March 20, 2013 at 6:19 pm
If you would like to email me I can set you up with admin access so you can see if there is anything going on with my settings.
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Dean
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March 21, 2013 at 4:00 am
Memory shouldnt be an issue, but its worth upping it just to be on the safe side.
Sure send details over please, we can take a look.
please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level.
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mminten
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March 21, 2013 at 11:57 am
Just sent them to you. Let me know if you need FTP access.
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Dean
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March 22, 2013 at 4:20 am
Hi,
I have taken a look at your site, and can honestly not see anything that would cause problems. However I think you need to do some troubleshooting testing to rule out theme or plugin conflicts.
Basically deactivate all plugins except EE, change to a default theme and test the form, if it works ok then there is a plugin/theme issue. Reactivate the default theme and plugins one by one, testing each time.
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mminten
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March 22, 2013 at 9:08 am
Could it have anything to do with the upgrade I installed a few weeks back? I am not sure if the files were installed correctly because I had custom files. Is there anything in the upgrade that would mess with session data?
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Dean
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March 22, 2013 at 9:55 am
Hi,
If you mean updating Event Espresso, no there should be nothing in there that would affect session data. I use the latest version on my test sites and cannot replicate the issue here, which is why I suggested the troubleshooting.
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