Support

November 19, 2014 at 12:33 pm

Hi,

You’ll need to enable the registration information for additional attendees through the event editor. This is done in two steps.

First make a change to the event options widget:

http://cl.ly/image/3h05083D0o0L

Then scroll down and enable the question groups for the additional attendees:

http://cl.ly/image/423Z1W413Y3k

—
Lorenzo

November 19, 2014 at 3:22 pm

Hi,

Could you double-check that questions are linked to this question group?

Also, do they appear if they are enabled for the primary attendee/registrant?

—
Lorenzo

November 19, 2014 at 9:24 pm

Hi Valerie,

I understand what is happening. Here is an overview of how the questions and question groups work.

The personal question group includes the name and email and this is the minimum information that Event Espresso needs to complete a registration. It is also a system question group.

The next system question group is the address question group which includes the address and phone number. Although this is a system question group, it is optional

Then custom question groups can be created.

This lets you ask for basic information for one event and another set of information for another event. Keep in mind that a name and email will always be required.

Here are the steps to fix this:

1) Create a new question called Guest’s First Name

2) Create a new question called Guest’s Last Name

3) Go to your custom question group and remove the system questions for first name and last name by unchecking them. Then check the questions that you just created and save changes.

You can then go to your event and try to register again.

Let us know if this works for you.

You may also find this helpful:

https://eventespresso.com/wiki/question-groups/

—
Lorenzo

November 20, 2014 at 1:45 am

Hi,

I will mark this as resolved. Should you have any further questions regarding this topic please start a new forum thread and refer to this post by linking to it.