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oxygengraphics
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May 26, 2015 at 6:43 am
Hi guys
I had a client register 3 registrants but used the same email address on each registrant. On doing this only one confirmation email was sent out to the email address with one of the registrants details on. Is there a way to get it to send out the 3 registrants details to the same address?
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Lorenzo Orlando Caum
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May 26, 2015 at 9:19 am
Hello, that sounds like the correct behavior.
Could you let us know the version of Event Espresso that is in use?
Also, was this a manual registration via the WP dashboard?
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Lorenzo
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oxygengraphics
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May 28, 2015 at 8:06 am
Hi Lorenzo.
It wasn’t a manual registration via the dashboard it was a live sign up via the front end of the website.
Version of event espresso is
Event Espresso 4.6.14.p
If you put a different email address in for each registrant then each email address gets a confirmation of that particular registrants details. My client is saying that even if you put the same email in for each registrant then you should get 3 separate confirmation to that email for each registrant.
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Lorenzo Orlando Caum
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May 28, 2015 at 8:21 am
Hi, your software is out of date. Please update to a current version:
https://eventespresso.com/wiki/ee4-changelog/
A registration is associated with an email address. Its not by the name.
If a registration is completed for two tickets, then the primary registrant would receive one email.
If you are wanting separate emails, then you could use different email addresses or you could turn off the registrant context for the registration approved message type and then turn on the primary registrant context for the registration approved message type.
A message type can be turned off by removing the TO field from the message via the Message editor and saving changes:
http://cl.ly/341W2R1K2P0t
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Lorenzo
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