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wmnf
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January 29, 2016 at 10:15 am
It seems that EE4 sends the Registration Approved email to each registrant on a registration. We do not collect data (check box) for the Additional Registrants and EE4 duplicates the details of the primary into additional registrants on the registration record. So, an email is being sent out to same email address multiple times. Is there any way to avoid this? To consolidate matching email addresses into one email message?
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Garth
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January 29, 2016 at 2:27 pm
Hi,
Can I clarify a couple things:
1) In the event editor, you are NOT asking for contact information for additional attendees? Thus, you are NOT presenting the option for people to copy the information from the primary attendee (Attendee #1) to the additional attendees?
2) If you are familiar with the Messages > Contexts, can you tell me what information you have in the TO line of Registrant context?
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wmnf
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January 30, 2016 at 6:55 am
That’s correct, we are not asking for contact information for the additional attendees. The TO line of the Registrant context appears like you have in your screenshot, with ‘[RECIPIENT_EMAIL]’.
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Tony
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February 1, 2016 at 2:33 am
Hi there,
By default Event Espresso should not send multiple emails if the registrations are assigned to the same contact.
Are you using the latest version of EE4? Currently 4.8.32.p
Do you have a test event I can run registrations on to view this?
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wmnf
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February 1, 2016 at 8:10 am
Cannot do a test event on our live site since Mijireh is only payment method available and does not support test mode. I have duplicated the issue on our dev site….
http://wmnfdev.webtent.org:84/wmnf_events/uke-it-out-wmnfs-first-ever-tampa-bay-ukulele-festival/
The site requires login:
Username: ee
Password: eepw4wmnf
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Tony
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February 1, 2016 at 8:55 am
Hi there,
I registered onto 4 tickets and received 2 emails.
One which looks like the standard Registration Approved message and the other an edited message.
If you go to Event Espresso -> Messages. Find the registration approved message, does it look like this – http://take.ms/idyYe
Or is the Primary Registrant link active (blue)?
If you edit the Event Admin context what shortcode(s) are in use within the TO field for that context?
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