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Vince
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May 11, 2015 at 9:03 am
Hej again
I’ve tried to look through the support area, but perhaps this might be easier. When an attendee to my event purchases the main ticket, and then selects a subsequent free ticket (to indicate which actual session they are attending), they are receiving multiple emails (in some cases up to four emails). So in essence, this is one paying transaction, but they are receiving one email for each ticket ‘purchased’
Can this be adjusted somehow?
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Lorenzo Orlando Caum
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May 11, 2015 at 12:36 pm
Hi Vince, that does not sound like the correct behavior so I’ve retested this.
When a registration is complete, an attendee/registrant will receive an email that contains their registration and one more than has a link to all available tickets.
That link should show all tickets whether they had one registration for one ticket option or if the registered for say 3 ticket options (e.g. ticket opinion A, ticket option B, ticket option C).
Would you happen to have the primary registrant context and the registrant context enabled for the registration approved message type?
If so, that could cause the extra emails that you are seeing.
In this example, only the event admin (event author / event creator) and the registrant (person registering) are enabled:
http://cl.ly/image/0a3F1d392F2L
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Lorenzo
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