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David
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April 18, 2014 at 12:24 pm
Im getting 2 or 3 emails for event confirmation rather than just 1
Any Ideas ?
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David
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April 18, 2014 at 12:24 pm
EE3 by the way
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Lorenzo Orlando Caum
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April 18, 2014 at 12:44 pm
Hi there David,
Any recent changes to your WordPress site such as updates or new plugin installs?
Also what version of Event Espresso are you running?
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Lorenzo
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David
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April 18, 2014 at 12:50 pm
EE3
no updates or anything new – but this is a new espresso system and events so just one live and noticed multiple emails
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Lorenzo Orlando Caum
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April 18, 2014 at 1:11 pm
Hello again,
Are you using any plugins that have an email functionality such as WP-SMTP?
Also, is this a real email address or is it a group/forwarding email?
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Lorenzo
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David
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April 18, 2014 at 1:30 pm
Its a real email address on the server – this email then forwards the emails to 3 people
Just had another online entry – Only got one email for confirmation this time – followed by (10 mins later) a payment email
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David
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April 18, 2014 at 1:50 pm
newsletter plugin that uses email
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Lorenzo Orlando Caum
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April 18, 2014 at 1:55 pm
This sounds like the correct behavior:
https://eventespresso.com/topic/multiple-emails-2/#post-92778
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Lorenzo
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David
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April 18, 2014 at 2:05 pm
Your link just links to here ? This Post ?
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Lorenzo Orlando Caum
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April 18, 2014 at 3:13 pm
Hello, you mentioned that you recently received a registration:
Just had another online entry – Only got one email for confirmation this time – followed by (10 mins later) a payment email
The above is the correct behavior.
Have you had any additional registrations since that time?
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Lorenzo
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David
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April 19, 2014 at 1:36 am
Ah right yes the last one is correct
The earlier two in the day were multiples
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David
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April 19, 2014 at 1:36 am
No more entries yet
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David
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April 19, 2014 at 2:10 am
But it also looks like I’m not getting the payment confirmation emails (should i receive these as well as the reg confirmation) or do these just go to the recipient
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Lorenzo Orlando Caum
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April 19, 2014 at 5:38 pm
Hi David,
The notifications depends on what you have setup in General Settings (Event Espresso –> General Settings).
Try registering for one of your events with a different email (not the admin email that is setup for Event Espresso).
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Lorenzo
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