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rob dore
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December 3, 2013 at 10:35 am
Hi,
I recently “moved”** my site from a dot com domain to a dot org domain. I now see this message:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
I am happy to disable everything on the old dot com but can’t see how/where to do this. Please let me know. Thank you
**new install rather than a move!
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Tony
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December 3, 2013 at 12:06 pm
Hi Rob,
Could you remove the license key from the .com domain (Event Espresso -> General Settings.) Then save the settings.
Post back when that is done and we will reset your license key.
(It may just re-assign to the .com domain if the key is still within the install)
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Josh
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December 3, 2013 at 12:20 pm
Hi Rob,
What we can do is reset the key for your support license. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your old site and remove the key there and save.
Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings on the new site, then save.
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