Support

April 19, 2013 at 11:37 am

Hi Brian,

The Moneris gateway wasn’t exactly supposed to get packaged into the .31 release. I spoke to the developer about the issue you’re having and he said he remembers running into the same thing when switching from their test server to live. He also said he remembers fixing this and may have not committed the code yet. I’ll post a fix here if we can track it down.

April 19, 2013 at 12:34 pm

The issue happened when switching from test mode to live mode where it communicates with the different Moneris servers. Are you using a Canadian account for this?

April 22, 2013 at 3:27 pm

Thanks for checking. I’ve sent a note over to the developer of that gateway to please check to see if there were any uncommitted fixes for the Moneris gateway.

April 23, 2013 at 10:55 am

Hi Brian,

One thing that you can check is make sure that the page settings in the Moneris account settings are properly configured.

I checked with the developer and he said that there are 3 URLs that Moneris needs for Return from payment, payment notification, and cancellation.

If you go to Event Espresso>System settings you’ll see the URL’s listed there for each of them.

Also, if you set up the URL restrictions under the security settings you will need to put in all of the URLs that communicate with Moneris, so that includes the three above plus the Main registration page as well.

Hope that helps!

April 30, 2013 at 12:26 pm

Hi Brian,

The Approved URL under “Basic Configuration” needs to be set to the Thank you page, not the transactions page. Your settings need to be corrected.

The “Response URL” is where you set the transactions page URL. You’ll find the Response URL setting under “Security Features”. That’s the setting from my screenshot. Your screenshot is from the Basic configuration screen.

April 30, 2013 at 3:12 pm

Hi Brian,

That’s better. The Referring URL fields should be added (that’s the one just above where it says “Transaction Verification”. You can have multiple URL’s there, so the pages that are listed in Event Espresso>System settings (main registration, transactions, and thank-you) can all be added there.

April 30, 2013 at 5:04 pm

To separate the URL’s? No, what you do is type in one URL, then click the “Add URL” button to the right side of the field. This will add the one URL you entered and give you a new field to add another URL.

April 30, 2013 at 5:18 pm

Hi Brian,

That’s strange. It doesn’t even take you to the page where it collects the credit card info on the Moneris site? You should probably double check the URL’s that have been set. Although when I tested this earlier, if the URL wasn’t correct it would display an error message like “not a valid referring URL” when I tested a transaction if something was off.

We will be releasing Event Espresso 3.1.32.P in the next day or two, which will have the updated Moneris gateway code (the one that shipped with 3.1.31.P was not intended to be included in 3.1.31.P) We also need to update the documentation since it can be tricky to get all the settings on the Moneris side of things correct. I’ll post a few more screenshots of what I have set up that’s working here.

May 1, 2013 at 9:23 am

Hi Brian,

We’re going to be releasing the 3.1.32 version of Event Espresso momentarily which has the latest build of the Moneris gateway. (The earlier build that you are using had not been put through all the testing that the final build did.) It sounds like you have your settings set up correctly at this point. I’ll let you know when the new version is ready to update to, which should make a difference with the incomplete payment message you’re seeing.

May 3, 2013 at 2:52 pm

We released 3.1.32.P yesterday. You can download the latest from your account page, or use the auto-feature.

May 6, 2013 at 9:56 am

Thanks.