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David
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January 15, 2015 at 4:24 am
Hi,
I have reviewed the lite version of EE3 and believe EE3 Business is the right plugin to use for my clients needs. As I am unable to test the mobile ticketing add-on, which is the primary reason for using a plugin to begin with, I would like to know if my client’s requirements can be met by this plugin.
My client requires a system which goes as follows:
Booking Process
1. Customers are about to register online without payment.
2. The client is then able to review each customer and decide who is accepted to attend the event(s).
3. The client then creates ID badges for each selected customer and hands them out.
At the event(s)
1. The client uses the app to scan each customer in using the ID badges he provided.
2. The client is able to see who has not been checked in along with a telephone number for the particular customer.
3. Once everyone has been checked in, the client will then be able to bulk check everyone out (one button, not just individually) and begin the checking in process again at a later date during the event. This step will happen multiply times.
Thank you for your time in advance.
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Dean
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January 15, 2015 at 5:04 am
Hi,
Thanks for your interest in Event Espresso.
Booking Process
1. Customers are about to register online without payment.
2. The client is then able to review each customer and decide who is accepted to attend the event(s).
These two can be done by setting a price for the event but using the Pre-Approval system. Once an attendee has been approved, they will receive notification that they need to pay.
3. The client then creates ID badges for each selected customer and hands them out.
With the Ticketing addon once paid they will receive a link to access a ticket with a QR code that they can print off or access via their smartphones.
The tickets can be made up into ID badges, we have some templates for that, though they will always be on A4 size paper.
At the event(s)
1. The client uses the app to scan each customer in using the ID badges he provided.
Yes that’s fine
2. The client is able to see who has not been checked in along with a telephone number for the particular customer.
They will be able to see the list of attendees and who has checked in, but the phone number can only be accessed by clicking into the individual attendees record – it is not in the overview table.
3. Once everyone has been checked in, the client will then be able to bulk check everyone out (one button, not just individually) and begin the checking in process again at a later date during the event. This step will happen multiply times.
This can be done for up to 100 attendees at a time.
I hope that helps, let me know if you have any further questions.
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David
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January 15, 2015 at 6:59 am
Thank you for your very detailed response.
I hope my follow up questions aren’t somewhere I’ve missed.
Notifications
Once an attendee has been approved can we decide the exact method of payment (i.e. outside of event espresso) allowing my client to confirm manually who has paid?
Once the attendee has paid my client would like to be the one who creates the ID badges and physically gives out the badges as opposed to the client receiving them automatically. Basically customise the approval notification to only include a message such as “… please find your ID badges as reception” Is this possible?
Checking In
Just to confirm, once the attendees have all been checked in, my client will have the ability to check them out in groups of 100 at a time. My client will then be able reuse the same event and begin checking attendees in again as long as that event is active?
Thank you.
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Dean
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January 15, 2015 at 7:16 am
Hi,
Notifications.
Well, the email that goes to the attendee can be edited and the payment url link can be removed, so I suppose that yes you can keep that control.
The admin can change the payment status of attendees as well. So say they get some cash from the customer, the admin can go in and mark the attendees as COmpleted (i.e. paid). Please note that status changes can NOT be done in bulk in EE3, they must be done on a case by case basis.
The ticket url is not in the email by default so that should not be an issue, and as mentioned the emails to the client (registration confirmed and payment confirmed) can be edited to add whatever message you prefer in there.
The only thing that might be an issue as far as I can see, is if he is creating the ID badges himself, he must use the supplied QR code on the ticket if he wants to be able to scan them in via the mobile app.
Checking In
Via the admin, the administrator can select up to 100 attendees at a time and bulk check in or check out. The administrator can check attendees in and out as he/she pleases, there is no block or limitation for that.
Hope that helps, please don’t hesitate to ask if you have any other questions.
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David
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January 15, 2015 at 9:15 am
Ok great, the issue you mentioned regarding the QR code I believe I read on this site (or at least I assume) I can create my own templates placing the QR code as I please allowing my client to print them all in a batch?
Checking out attendees in batch can only be done via the WordPress admin area and not within the mobile ticketing app?
Again thank you for all your help this far it has really helped and it’s near certain that we will be using your solution.
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Lorenzo Orlando Caum
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January 15, 2015 at 10:34 am
Hi, batch printing of tickets is not currently available. Each ticket would need to be opened from the attendee record screen and then printed.
Checking out multiple attendees at once can be done through the attendee records screen. You would place a checkmark next to an attendees name and then scroll down and click on the button to check out the attendee.
Alternatively, you could select all attendees and then click the button.
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Lorenzo
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David
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January 15, 2015 at 12:04 pm
Ok thank you both for answering all of my questions.
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