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May 23, 2018 at 3:03 pm

Hi there,

I’m afraid I have no thoughts on why that would be, but we can investigate further. May I ask which app platform (iOS or Android)? and what’s the version number of the app?

May 30, 2018 at 7:16 am

Hmm, strange.

I just sent the same request the mobile apps would to your site and got a list of events.

Can you send temporary login details using this form:

https://eventespresso.com/send-login-details/

Also, can you update to the latest version of the app? The current version is 2.6.4 – https://itunes.apple.com/gb/app/event-espresso-4/id1095432613?mt=8

June 7, 2018 at 4:09 am

Hi there,

Can you remove the other roles set on the account you provided and just have it as an Administrator, please?

I’m currently getting an error message stating I don’t have the correct permissions and I think the multiple roles are causing the problem.

June 7, 2018 at 4:29 pm

Hmm, ok.

I’m still getting the same error with Android, with an iPad I’m getting the same results as you with it showing nothing on the Upcoming or All tabs.

For the android requests is looks like the authorization is failing, on iOS (and directly on the site) the requests return a status code of 500, see:

http://smallfryart.studio/wp-json/ee/v4.8.36/events?order_by%5BEVT_name%5D=ASC&include=Datetime.*,Venue.*&calculate=Datetime.spaces_remaining_considering_tickets,Datetime.registrations_checked_in_count,Datetime.registrations_checked_out_count,Datetime.spots_taken_pending_payment,image_thumbnail,image_large&limit=0,20

Scroll to the bottom of the page and you’ll see an error message.

Do you have access to the servers error logs? If you have cPanel you usually have an error log section in that, any errors shown there?

June 19, 2018 at 2:59 am

In CPanel I see a section called “errors” that shows me the last 300 errors on the site and it is currently empty. Any other thoughts??

We spent some time investigating this and it looks like you are hitting some kind of limit on the server, likely a query limit.

The strange part now is that requests which failed previously now work, but…. they all seem to return the same response and all return a status code of 500.

Which type of hosting are you using?

Note, when I click on the link you provided above, i don’t believe that i’m getting an error. I’m going to try to paste the results here.

Yeah something has changed on the server side, I’m not getting the error shown on the page any longer but the page does still return a status code of 500 – http://take.ms/fld9N

But I seem to be getting good results when I click that link. So why can’t my iOS device get these results?

Because your server is returning a status code of 500, that’s an error code, not a success code. So when the apps use the status code to confirm the request is valid they see an error 500 which means the request is not valid and they stop there.

now when I log into the mobile app on iOS, i see no events in any of the categories.

Yeah it looks like something has changed so the requests that worked and didn’t return status 500, now do.

Just FYI, I have the following plugins installed for my site. I think they were all installed in an attempt to get event espresso mobile applications working:

– Application Passwords
– JSON Basic Authentication
– Members

De-activate Applcations Passwords and JSON Basic Auth, they aren’t needed.

Members should be fine and I’m assuming you need that plugin?

June 20, 2018 at 8:48 am

With GoDaddy hosting we’ve found that you’ll need to edit the site’s .htacess file and add a line of code that forces the Authorization header:

So you can try this. Open up your .htaccess file in a code editor and make an edit. You add the following:
SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1
Immediately before the line that has
# BEGIN WordPress