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JoeyRoth
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June 29, 2017 at 4:03 pm
Mobile App is not connecting. Error is “Connection Error. Unable to load data”
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Josh
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June 29, 2017 at 4:13 pm
Hi there,
We received your priority support request. Can you resend the form and complete it with the correct information? We’ll need to be able to log into your website to investigate further. You can get the FTP information from your host, and you or someone that has admin access to the WP site can add a new, temporary admin level WordPress user.
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Josh
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June 29, 2017 at 4:25 pm
Hi again,
We’ll need to be able FTP into your website to investigate. You can get the FTP information from your host. Can you do that? Once we have FTP information we can investigate.
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JoeyRoth
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June 29, 2017 at 4:31 pm
Do i need to fill out the same form? I created the ftp account
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Josh
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June 29, 2017 at 4:42 pm
If you can resend the redeem a support token form and include the FTP information it will help so we can investigate further.
In the meantime, there appears to be a conflict from the Yoast SEO plugin. The app connects when the Yoast SEO plugin is deactivated. Can you try logging into the app with the Yoast SEO plugin deactivated?
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JoeyRoth
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June 29, 2017 at 4:56 pm
the app still did not connect. Did you use the application password or your login? When you use the application password do you need to have the spaces in the password?
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JoeyRoth
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June 29, 2017 at 5:14 pm
everything has been uploaded for ftp information
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JoeyRoth
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June 29, 2017 at 5:59 pm
it looks like the apple app works but not android.
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JoeyRoth
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June 29, 2017 at 6:02 pm
And it only works with Yoast SEO deactivated
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Josh
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June 30, 2017 at 9:12 am
Did you use the application password or your login?
I tested both and they’re both working now.
When you use the application password do you need to have the spaces in the password?
Yes. and you use the WP username in the app’s username field. You do not use the Application password name.
it looks like the apple app works but not android.
And it only works with Yoast SEO deactivated
It’s working for me now with both iOS and Android, with or without Yoast SEO deactivated. The important thing that needed to be done was address this notification that the Application passwords plugin was displaying:
Due to a potential server misconfiguration, it seems that HTTP Basic Authorization may not work for the REST API on this site: Authorization headers are not being sent to WordPress by the web server. You can learn more about this problem, and a possible solution, on our GitHub Wiki.
Event Espresso has a similar solution in its mobile apps wiki that includes adding some code to the .htaccess file:
https://eventespresso.com/wiki/ee4-event-apps/#apache-fcgi
After that was added the apps work:
https://slack-files.com/T02SY781D-F6278RQ4B-5e515ed486
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