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Missing images on invoice

Posted: October 11, 2023 at 10:02 am

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tagmarketing

October 11, 2023 at 10:02 am

Missing icons for calendar_year, clock, location-pin, users. It looks like it’s trying to load images from event-expresso-decaf which I don’t have installed. Do I need to install it just for these icons? https://conclavetraining.com/register-now/


Tony

  • Support Staff

October 11, 2023 at 12:45 pm

Hi there,

On the Invoice or Receipt? (Order confirmation) The receipt doesn’t have images by default, receipt does.

No you don’t need to install Decaf.

The above means your message templates were set up using Decaf, meaning you installed Decaf first and then switched to Regular, so the message templates for the Receipt/Invoice still use the directory when they were first generated.

The fix for that is to update the URLs within the message template, or if you haven’t made any changes to the template just reset it now whilst you have regular active.

Go to Event Espresso -> Messages -> Default Message Templates -> Receipt.

Edit the Receipt and in the sidebar click the ‘Reset Templates’ link.

That will reset the template and regenerate it using the current version (if you’ve not made changes to the invoice that’s the quickest option)

Otherwise, manually search that section for the event-espresso-decaf directory and manually update any instances to use event-espresso-core-reg:

https://monosnap.com/file/8lfr8czrVMi51t72On7hVJQJ0JPBGE


tagmarketing

October 11, 2023 at 1:35 pm

That worked. Thanks


Tony

  • Support Staff

October 11, 2023 at 3:20 pm

You’re most welcome.

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