Support

September 7, 2016 at 12:43 pm

Hi there,

Issue 1: When a confirmation page is sent it has the icons for Date/Time, Venue, and Event pointed to the decaf folder which isn’t there anymore so the image links are broken.

You mention email within the title, but it sounds like your referring to the Receipt (confirmation order), can you let me know where you see this please?

It sounds like you messages system was set up with Decaf, we don’t change any of the messages when you install premium in-case you have any customization’s within the templates (they would be lost).

Have you altered the message templates at all? (you can ‘reset’ the template to fix this if not but just want to confirm what the problem is first)

Issue 2: This is a free event and I would like to remove all mentions of cost (Price, total) – is there a way to easily do this?

There’s no easy way to remove all of the details just for free events throughout all of EE. However it’s easy enough to hide the details within the ticket selector and checkout page using some CSS so it depends how much you need hidden.

Can you link me to an example?

September 7, 2016 at 1:08 pm

You mean these? – http://take.ms/TUGf3

If so that’s the Receipt message template.

The quickest way to fix the template if you have now modifications to the templates is to reset them.

Go to Event Espresso -> Messages -> Default Message Templates -> Receipt.

You should see something like this – http://take.ms/zPFyb

That button is available for every message template within the messages system, it resets the template back to defaults and rebuilds and links within the template.

Click that on the receipt and confirm that the Receipt images now work as expected.

You could go through each template within the system and click that reset button to make sure you are setup with the latest version of the templates from the Regular version.

Also, what would the CSS be to insert to remove all price/ total cost references?

Are all of your events free? I realized you can’t selectively remove those columns for free events and leave the paid events showing the price without specific CSS for each event.

September 7, 2016 at 1:43 pm

Something like this should remove the details from the checkout page:

.spco-ticket-info-dv th:nth-of-type(3),
.spco-ticket-info-dv td:nth-of-type(3),
.spco-ticket-info-dv th:nth-of-type(4),
.spco-ticket-info-dv td:nth-of-type(4) {
    display: none;
}

You can add that to your child theme or a plugin such as My Custom CSS or Reaktiv CSS Builder.

September 7, 2016 at 2:13 pm

Which email do you see pricing in?

The ‘Registration Approved’ email should not include pricing information by default.

You can edit all of the templates from within the same section above, note that message templates can have multiple ‘contexts’ in which they are used. For example the Registration Approved message has the Event Admin and Registrant context enabled by default, but of those can be edited independently, see here:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/