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Messages not sending

Posted: May 23, 2022 at 8:24 am

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VetDynamics

May 23, 2022 at 8:24 am

Hi guys,

Messages don’t seem to be sending, they appear in the message activity section, but they are appearing under “queued for sending” but they never send.

I press the “send immediately” button but this gives me the following error:

“An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.”

Please can you help?

Many thanks.


Tony

  • Support Staff

May 23, 2022 at 2:52 pm

Hi there,

When you view the messages in the Message Activity table, what colour ‘status bar’ do they have?

Event Espresso -> Messages -> Message Activity.

The coloured bar to the left of each message indicates its ‘status’ and there is a legend at the bottom of the table to show the meaning of each colour.

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