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allplay
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January 19, 2022 at 5:52 am
We aren’t receiving messages to the admin email listed in the settings section of Event Espresso (primary contact email).
When I go to Event Espresso -> Messages I can see that under the context column the admin email is being sent but to this email address: wyi9th9uiq2q@sg3plcpnl0108.prod.sin3.secureserver.net
Not sure what is happening here
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Tony
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January 19, 2022 at 6:47 am
Hi there,
With that email address, I’m guessing you are on GoDaddy?
If so, do you use GoDaddy for any of your mail services or are they external?
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allplay
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January 19, 2022 at 4:25 pm
Yes – with godaddy for hosting.
But use google workspace for email service.
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Tony
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January 19, 2022 at 6:00 pm
OK, then try this: https://webmasters.stackexchange.com/a/99091
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allplay
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January 20, 2022 at 11:30 pm
Thanks Tony – I had a look at the settings and it is already set to Remote Mail Exchanger in Go Daddy CPanel.
Any other ideas?
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Tony
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January 21, 2022 at 5:53 am
Hmm, ok.
So the email address above shows in the message activity list?
Is the email correct in the location it’s being pulled from? That could be different depending locations depending on your setup but we can check.
Go to Event Espresso -> Messages -> Default message templates (or if you are using custom templates, check those)
Find the message type you are looking for, I’m assuming it’s Registration Approved?
Click on ‘Edit Event Admin’ for that message type.
What shows in the ‘To’ field?
For Reg Approved then by default it would [EVENT_AUTHOR_EMAIL] which parses to the email address of the user account set as the event author. You can change that shortcode to [CO_EMAIL] to use the ‘Primary Contact Email’ address set in General Settings if preferred.
(If you’ve changed the above, test a registration again and see if the same happens)
If its set to the event author, check the email address of the user account set as the event author, is that correct?
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