Support

April 21, 2017 at 6:28 am

Hi there,

Are all of the emails that are not sending to the same email address or maybe the same domain?

To regenerate the email you would need to re-trigger the messages for the registrations the failed messages are for. However I’d recommend doing that for 1 registration and confirming it works first.

Go to the Registration list (Event Espresso -> Registrations)

Find one of the registrations these messages are for and click the ‘Resend Registration Details’ action in the ‘actions’ column.

Then check the messages queue and follow the generation and sending of the message, does it work?

April 24, 2017 at 5:50 am

Could the faulty messages be due to the fact that I changed the global message settings from sending “on a seperate request” to “on the same request” while the messages were being generated. Because I remember to have done something like that.

Hmm possibly, I’ll need to investigate that a little further to confirm.

Any hints on message activity performance? I already have about 8000 messages and I clearly notice the performace drain. And it will be much much more in the future. And tipps and tricks on that upcoming issue?

I’m not really sure what you mean, what performance issue are you seeing?

Do you need to log all 8000+ messages? There is a setting within:

Event Espresso -> Messages -> Settings -> ‘Cleanup of old messages’

If you don’t need to log all of the messages forever you could set that to 3 months to clear any messages from the log that are over 3 months old.